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Contact Centre Representative - Inbound

'COS - Lidcombe, NSW

Customer Service & Call Centre
Source: uWorkin


Do you dream of working for a great company and close to home? Make work-life balance a reality & join our incredible customer service team!

  • Inbound Contact Centre | Lidcombe location
  • Monday to Friday | 8.30am - 5.00pm or 11.30am - 8.00pm
  • Fantastic benefits | Fun and positive team culture

The Role

We are currently looking for motivated individuals to join our Customer Service team based at our Head Office in Lidcombe. As a member of our Customer Service Team you will aim to provide the highest level of support to our customer base at all times, working with all areas of the business to ensure that the best customer experience is delivered to all internal and external customers.

Key responsibilities include:

  • Answer inbound calls
  • Process customer orders
  • Process customer enquiries
  • Answer Live Chat queries
  • Document feedback and complaints
  • Ad-hoc administration duties as required

About You

To qualify for this role, you must meet the following requirements:

  • A minimum of 1 year's experience in a call centre environment
  • Exceptional customer service skills
  • Professional, positive and friendly phone manner
  • Excellent communication skills with ability to build strong relationships
  • Strong team player with keenness to learn
  • Ability to multi-task
  • High level attention to detail
  • Strong computer skills in an Omni system environment and ability to learn and champion new CRM systems

About COS

Partnering with Australia’s leading organisations, we provide products used in every room of the modern office across a variety of categories, tailoring solutions to meet customers' needs. Offering 20,000+ products from the latest technology solutions, workplace furniture offerings, stationery, printing and kitchen / canteen solutions, we have grown over the past four decades to become Australia’s largest locally owned and run provider. COS can offer you not just a job but a career and incredible exposure and growth.

Why work for COS?

There are many reasons why our employees enjoy working for COS. 

  • Convenient location
  • Competitive remuneration and yearly reviews
  • Ongoing career progression
  • Birthday day-off
  • Overseas travel incentives for all staff
  • Onsite gym
  • Staff discounts on all products

As the successful candidate you can expect an extensive induction with ongoing support and training. We pride ourselves on our ability to service our customers in the best possible way and as an organisation, we have a strong culture of excellence.

This is a great opportunity to play a part in working for one of Australia's true success stories.

How to Apply

Please follow the instructions on the application page regarding your Work History, Education and Qualifications. You can include a Cover letter and Resume to give us an overview of your previous relevant experience.

COS can offer you not just a job but a career.

If you are interested, we'd love to hear from you!

Lidcombe, NSW

Customer Service & Call Centre


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