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Technical Customer Service Officer

JELD-WEN - Stapylton, QLD

Customer Service & Call Centre
Source: uWorkin


JELD-WEN (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Within the Australasia region, JELD- WEN has over 70+ facilities, and employs over 5,000 staff. JELD-WEN is the name behind iconic Australian brands – Stegbar, Regency, Corinthian, Airlite, Aneeta, Trend, Kolder, A&L and Breezway. Our vision is to inspire our customers through leading brands, great service, innovative new products and solutions leveraging the full JELD-WEN portfolio, while significantly enhancing our ease of doing business built on operational excellence.

JELD-WEN Glass is one of the most sophisticated, environmentally friendly glass processing plants in the world today. A brand new factory opened at Stapylton in Queensland in 2017. This factory is a glass processing plant which has a wide range of capability including, cutting, polishing, cut-out processing, toughening, painting and nano coating.

About the Opportunity:

As the Technical Customer Service Officer, you will be responsible for order entry between the business and the Customer along with providing information to the customer to ensure an excellent buying experience.

In addition, you’ll:

  • enter orders into the system and work within specified timeline & procedures. This includes:
    • Manual data/order entry
    • Processing EDI orders
    • interpret customer drawings - training will be provided
  • work in partnership with customers, sales representatives and production personnel for any order related matters
  • coordinate and resolve glass order related matters
  • assist in production planning
  • assist in reviewing and processing credit claims

About you:

We're looking to leverage your glass and/or manufacturing industry experience to take on this exciting 12 month contract. This opportunity may lead to a permanent position for the right candidate at the end of the term. 

  • a dedicated focus on quality customer service
  • excellent interpersonal and communication skills with an ability to communicate technical concepts
  • advanced computer competency to use the full Microsoft Suite
  • knowledge of, or ability to quickly obtain knowledge of SAP, A+W
  • Basic CAD drawing exposure - training will be provided
  • high attention to detail
  • ability to prioritise work load
  • ability to work well in a team environment as well as work autonomously

What's on offer:

  • On-site secure parking
  • Ongoing training and career development encouraging you to feel confident in your ability to work autonomously
  • Generous discounts on our extensive range of JELD-WEN products

If this sounds like you then we would love to hear from you! Apply now!

JELD-WEN builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia, and undertake a pre-employment medical including drug and alcohol screening, and willingness to complete police check.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested to by the Talent Acquisition Team.

Stapylton, QLD

Customer Service & Call Centre


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