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Engagement Manager

Infosys - Southbank, VIC

Source: uWorkin


As an Engagement Manager, you will be responsible for managing a portfolio of business within one of our large, strategic clients in the Banking & Financial Services sector. You will be part of an Account team responsible for managing the relationship with the customer and driving profitability and growth.

1. Roles and Responsibilities:
2. Market Development - Perform competitive analysis for the segment for the account portfolio(s).
3. Customer Prospecting - Provide client introductions and account context to help efforts in the account portfolio(s) to open diverse service-lines in order to increase the services footprint.
4. Opportunity Identification & Qualification – Provide analysis and ground intelligence regarding opportunities in the account portfolio to the Senior Engagement Manager/Client Partner in order to engage with the client early and strategically.
5. Proposal Development, Negotiation & Closure- Responsible for preparation of Proposal and SoWs for the portfolio(s) through coordinating with different stakeholders such as Procurement, Legal and with multiple units working on the proposal. Perform quantitative analysis to arrive at the win-price to demonstrate business value to the client.
6. Contracting & MSA - Support the Client Partner by providing a business-led view on items of contract negotiations in order to understand Infosys` position on such matters. Lead negotiations for proposals in one’s own portfolio(s).
7. Account Planning & Review – Work with the Client Partner to develop the Account Plan in conjunction with the other stakeholders.
8. Account Operations - Follow up with the client to sign SOWs, to release undisputed payments. Minimize revenue leakage for services delivered and enhance client satisfaction
9. Relationship Management - Handle customer queries / escalations about project executions, as well as negotiations on MSAs and SOWs. Position Infosys as a trusted, easy partner to do business with.

Skills /Competencies:


• Tertiary Qualification in IT / Computer Science / related discipline.
• A total of 15+ experience in Consulting and IT Services market.
• 5+ years ‘experience in Account Management / Business Development in Australia in the Consulting & IT Services market. Prior experience of managing clients in the Banking & Financial Services vertical would be highly desirable.
• Industry recognized understanding of regulations, trends, and business processes. Ability to do consultative selling of outsourcing services and IT Solutions.
• Ability to manage operations of client engagements
• Strong interpersonal and communication skills.
• Open to travel as per business requirements.

Additional Skills:

• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.