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Principal Technical Support Engineer

Ping Identity - Southbank, VIC

Source: uWorkin


At Ping Identity, were changing the way people think about enterprise security technology. With our innovative Identity Defined Security platform, were building a borderless world where people have total freedom to work wherever and however they want. Without friction. Without fear.

We call this digital freedom. And its not just something we provide our customers. Its something that drives our company. People dont come here to join a culture thats built on digital freedom. They come to cultivate it.

Were headquartered in Denver, Colorado, and we have offices and employees around the globe. And we serve the largest, most demanding enterprises worldwide, including over half of the Fortune 100. Because even in the most complex enterprise environments, security shouldnt be a source of anxiety. It should be one of your greatest competitive advantages.

Ping Identity has an industry-leading suite of software and services products which are centered around industry standards such as SAML, OAuth, OIDC, FIDO, LDAP Our SSO, Directory, MFA, CIAM and API Intelligence systems can be found operating in the Cloud and in customers private data centers. PingCloud combines these capabilities on a dedicated cloud platform to provide a highly configurable global authentication authority and versatile SSO federation hub with practically limitless configuration options.

As a Principal Technical Support Engineer, you will manage the third level of support for Ping Identitys global customers using Pings Intelligent Identity Platform. You will report to the Manager of Technical Support. As a Principal Technical Support Engineer, you will research complex functionality and usability related issues; and work with our customers IT personnel to understand the nature of and communicate steps to resolve issues. You will act as a customer advocate with a direct line of communication to the product team; and have a desire for continuous development of product expertise. Engineers consult with and escalate to our product development and infrastructure teams when needed.

In this role there is an element of on-call, on rotation across the global team to insure that response and resolution Service level agreements are met.

You have:

  • 10 years related experience providing technical support at an Enterprise level
  • Passion for customer service
  • Logical troubleshooting ability
  • Experience collaborating and supporting others

You know:

  • Single Sign On (SAML, OAuth, OpenID & WS-FED)
  • Multi Factor Authentication (PingID, SecurID, DUO )
  • Lightweight Directory Access Protocol and Directory Services
  • Identity and Access Management solutions
  • Web server and application server integration and troubleshooting
  • SaaS applications (Salesforce, Google), Cloud service platforms and DevOps methodologies.
  • How to troubleshoot web-based applications (through HTTP Tracing tools and log analysis) in browsers and applications servers.
  • Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
  • Windows or Linux server OS management

Our Benefits:

  • Parental Leave
  • Generous Holiday Schedule
  • Commuter Offset
  • Education Reimbursement