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Client Service Director

Publicis Health - Pyrmont, NSW

Advertising, Media, Arts & Entertainment
Source: uWorkin


Enjoy a comprehensive Wholeself program supporting Physical, Mindful and Financial wellbeing through a range of initiatives including Yoga, Meditation, PT, a free subscription to the Calm app and education sessions that cover things like financial wellness, health & nutrition and so much more!
Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes

Our Publicis Liberté flexible working approach and an industry leading parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits
A culture of open feedback and support to reach your goals through our My Performance Conversation program
Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for advancement and collaboration with our global network
Confidential 24 hour support via our Employee Assistance Programme

About the Opportunity:

The CSD is responsible for leading a key account and establishing Starcom as an indispensable growth partner to client and meeting their needs today and tomorrow. As a key leader in the agency, the CSD is responsible for contributing to the overall strategic direction and commercial success of the agency.

Key Responsibilities:

Lead inter-agency client team (Starcom primary focus & coordinating integrated approach across Performics and HerdMSL), accountable to end to end client business challenges.
Architect and curate solutions from Starcom and Publicis Groupe to deliver client outcomes today and tomorrow.
Enabler and driver of team craft mastery to deliver effective and efficient communications strategy and activation.
Accountable and manage Starcom’s contractual delivery underpinned by focus on growth. Organisational Leader
Lead and be accountable to how team represents our position and values through team output and behaviours.
Syndicate learnings of Group collaboration on the account across agency in the National Head of Power Of One capacity. Growth Driver
Seek out, develop and win new business within existing client portfolio to drive growth and profitability of agency.
Contribute to our growth ambition by participating and leading pitches.

Skills & Behaviour

Challenger mentality & ability to ask the right questions of clients.
Anticipates problems and business needs and proactive solutions planning.
Strong investment experience to guide team on aggressive delivery expectations.
Operational rigour to meet client compliance requirements
Digital centricity and creativity to deliver innovative, award winning ideas.
Strong stakeholder management and influence skills to drive group solutions into client needs.
Strong business & commercial acumen to deliver outcomes for clients and agency.
Ability to develop, manage and motivate a high performing team.


15+ years experience working in a similar role
A strong depth of knowledge in media planning/buying
Strong knowledge of the Australian media marketplace.
Strong communications and client management experience

Pyrmont, NSW

Advertising, Media, Arts & Entertainment


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