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Experience Director

Publicis Health - Sydney, NSW

HR & Recruitment
Source: uWorkin


Work in one of the world’s most progressive and dynamic modern communications businesses
Opportunity to work with a diverse workforce where we value all the benefits of harnessing differences for our people, our clients and our business.
A committed Diversity and Inclusion and Belonging strategy and culture, driven through our Viva Women, Égalité and First Peoples RAP (reconciliation action plan) programs
A creative, fun and rewarding office environment backed up by our Publicis Liberté flexibility approach “working your way, with us!”
Open environment, where your input and feedback is valued
Access to employee benefits including –wellness programmes, learning and development opportunities, network events
Confidential 24 hour support via our employee assistance programme
State of the art working environment in brand new offices at 21 Harris St Pyrmont

Job Description

We are looking for an (Office) Experience Director to create a quality and friendly experience for our clients and employees at our incredible offices at 21 Harris Street Pyrmont. The beautiful aesthetics and clever design of our space provides the right foundation, but it’s our Experience team that ensures we consistently exceed service and presentation standards. The Experience team is made up of individuals with responsibility for different floors of our office, agency brands and functions. This high performing team requires a strong leader who is able to align, manage and optimise all the people, processes and resources that contribute to our office experience. Reporting to the Chief Talent Officer they will play a critical role in ensuring our workplace supports the Publicis Groupe values and helps us achieve our people, culture and business goals.

Key responsibilities

Team Leadership

Lead and manage the Experience team to create seamless client and employee experiences
Coach, train and develop people performance
Create and manage a team that maintains a high standard of workplace presentation and organisation
Ensure the team successfully manages hospitality requirements for all meetings and events
Reinforce ‘Adaptive’ workplace behaviours in an agile working environment
Encourage an inclusive team culture that strives for high standards & performance, personal growth & developments, solutions focused based on a foundation of psychological safety
Lead a team that pre-empts situations before they happen and thinks laterally
Ensure the Experience team create positive, productive relationships with suppliers and all agency and support partners.

Facilities Management

Create and maintain internal service standard levels
Regularly monitor our resource service levels through staff feedback and implementing changes where required to ensure we constantly improve our workplace
Work with the resources team to regularly review our suppliers to the building
Manage relationships with external suppliers and contractors to the benefit of the business
Provide an efficient operation of supplier budgets
Be the central point of contact for any facilities or building escalations
Work with the building manager to resolve issues and identify future solutions

Customer Experience

Create and maintain the visitor Customer Experience (CX) from first to last impressions, working with the individual brands for the overall business and for the individual brands that reside within the building
Create and maintain operational processes to deliver customer experience
Create employee and external guest service standards, train and implement across your team

Internal & External Events

Oversee the successful organisation of all client external & internal events within the building
Identify & work with any external suppliers to create outstanding event experiences
Manage internal stakeholders to meet expectations and deadlines

Management of Food & Beverage & shared spaces:

Manage food & beverage operations within budget and to the highest standards
Identify client & employee needs & implement solutions
Manage all Food & Beverage suppliers and service levels
Constantly monitor and create changes to improve services


Experience & skills
Minimum of 8-10 years’ experience in an office management role
Experience leading a large team and be a reputable team leader
Experience in managing a wide variety of internal events
Proven ability to thrive in constant change and able to work through any roadblocks
Track record of developing and evolving systems and processes to meet the needs of a dynamic business.
Demonstrated a proactive approach and an ability to anticipate issues before they arise.
Experience in managing multiple internal and external stakeholders at various levels
Curiosity demonstrated through consistent skill development
Excellent verbal and written communication skills
Exceptional time management & organisational skills

About you:

You will be a friendly, engaging, passionate individual who does everything with a smile and enjoys being the face of the building
You will thrive from working in a creative, dynamic and modern communications agency environment
You are a strategic thinker who is solutions focussed
You will have a first-class work ethic, with a “nothing is ever a problem” attitude
You will be highly committed individual and love what you do
You are calm under pressure
You are results driven and solutions focussed
You are a people person, comfortable in all forms of communication
You will suit a creative, energised, dynamic working culture