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Production Support & Technical Relationship Representative - Enterprise Technology Services

Bloomberg - Sydney, NSW

Source: uWorkin


Who we are:

Innovation in technology continues to increase at an unprecedented rate and no more so than in capital markets with the industry in the midst of a seismic transformation with technology at the heart of every business decision. As the dynamic continues to shift from the desktop to the enterprise, technology is enabling firms to significantly reduce their cost through workflow automation, artificial intelligence and machine to machine interaction.

Bloomberg remains at the forefront of this transformation by providing a unique value proposition by combining technology products developed specifically for capital markets with the industry leading expertise necessary for the future Bloomberg customer operating in capital markets.

What do we do?

Enterprise Technology are responsible for the design, delivery and ongoing support for firms wishing to outsource their connectivity and integration to Bloomberg. We have successfully delivered both tactical and enterprise-wide solutions to both the buy and sell side firms and pride ourselves in our quality, rapid time to market and ability to solve for the most comprehensive and challenging workflows.

What’s the role?

As a member of the Enterprise Technology Services (ETS) group, youre vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. Working as part of a global team of support specialists you will be responsible for servicing the production needs of our customers. You will interact directly with our customers through live communication methods and deliver a high degree of professionalism, technical proficiency and a comprehensive understanding of their business workflows. You will work to help solve production service problems and consult, train and guide customers through enhancements and self-service functionality. You will work closely with our engineers, solutions architects and product development in uncovering opportunities, managing production releases and positioning enhancements.

Who You Are:

You come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem solver and dont shy away from taking on new challenges and thrive on change. You love being a great teammate and someone clients can count on every day. We encourage you to challenge the status quo and support your colleagues to innovate, learn and deliver the best service possible.

We’ll trust you to:

Analyze and troubleshoot issues for our global client’s production environments. Examine their root cause, and offer a solution in a timely manner, working directly with customers and internal stakeholders across functions
Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and Product changes
Partner with Account Management in our buy-side and sell-side businesses to provide proactive engagements with our client base
Ensure a smooth life cycle experience, when clients move from project implementation to production support

You’ll need to have:

A computer science background or equivalent work experience with knowledge of financial markets and trading lifecycle
3+ years working experience in similar roles with background in customer support including understanding of incidents, change management processes, and ability to solve problems
Hands on experience troubleshooting networks/connectivity/messaging i.e. FIX, MQ, TCPIP, API
Ability to communicate at all levels of the business with strong written and oral communication skills

We’d love to see:

Experience with IT Service Management or client relationship management
Exposure or certified practitioner in vendor cloud technology i.e AWS, Azure
Experience in UNIX and Linux operating systems and commands
Experience with SQL or transactional databases
Exposure to scripting languages, e.g. Python