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19

April

Technical Solutions Engineer (Tac)

Arista Networks - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

Arista Networks is looking for technical solutions engineers to join our world class
support team. An Associate Technical Solutions Engineer at Arista Networks will
support our customers across various industry verticals with Arista products and
solutions. You will have access to labs to perform your own recreates, along with
training on our products and assigned mentors. This role also entails cross functional
interaction with HW, SW and sales teams internally. This role not only offers an
opportunity to learn cutting edge technology but also hone critical thinking, customer
interaction skills and communication skills.

Responsibilities

● Post-sales technical support of Arista Datacenter and Campus products and
solutions.

● Respond to customer product inquiries via telephone or email.

● Resolve customer concerns raised during installation, operation, maintenance,
product application, or compatibility matters.

● Troubleshoot problems with hardware equipment and software applications and
recommend corrective action.

● Recreate customer network issues in a dedicated
lab environment (as needed).

● Document customer communication and recurring technical issues to support
product quality programs and product development.

Qualifications

Proficiency with TCP/IP and the traditional networking technologies required
Knowledge of core networking concepts and protocols such as:
ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, Open
Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP

Highly desired skills:

* Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc)

* Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark
* Programming/scripting (C++, Java, Python, Perl, JavaScript, shell)
* Linux OS navigation
* Containers (Kubernetes, Docker, etc.) and SDN networking concepts

Education:

* Minimum education is a BS in a technical field (CS/Networking majors
preferred).
* Industry certifications preferred.
* Prior customer-facing experience preferred.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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