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Aps4 Operations And Housing Support Officer

Randstad - Canberra, ACT

Source: uWorkin


Your Organisation:

This well known Federal Government agency is currently looking for an APS4 Operations and Housing Support Officer to join their team on a 12 month contract. The position will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex inquiries.

Your Responsibilities:

  • Undertaking delegated decisions and supporting National Delivery with reviewing, assessing and approving participant’s plans, schedule reviews, assistive technology, payments and access tasks.
  • Assessing, reviewing and providing feedback on planning decisions in accordance with the Rules and relevant guidance.
  • Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.
  • Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.
  • Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.
  • Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.
  • Supporting the leadership team to develop and implement improvement strategies.
  • Working with stakeholders to promote services and functions, and build stakeholder knowledge of planning decision making and procedures.
  • Supporting the delivery and implementation of branch projects as required.

To be Successful:

The ideal candidate will have experience working in a similar position coupled with

  • Excellent communication and customer service skills
  • Ability to deal with confronting and complex situations
  • Ability to deal with challenging conversations and behaviours
  • Excellent computer / software application skills

Our client would like to fill these roles as soon as possible so please register your interest by clicking on the APPLY NOW button or submit your Microsoft Word resume today to [email protected]

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.