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Senior Customer Service Coordinator

William Adams - Dandenong, VIC

Administration & Secretarial
Source: uWorkin


Dandenong, VIC

With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry. 

We have an exciting full-time permanent opportunity for you to join our Cat Rental team in Dandenong, as our new Senior Customer Service Coordinator.

Reporting directly to the Rental Branch Manager, this is a key role within our team that could see you take you career to the next level in customer service/sales.


You will work alongside a small friendly and supportive team who are hardworking but also love a bit of fun to keep them motivated. Daily, you will support our Branch Manager and lead the team to coordinate all administrative activities. 

Your key responsibilities will include:

  • Customer coverage - growing relationships with an ever-expanding customer base
  • Directly liaising with customers and internal stakeholders
  • Identifying and meeting customer equipment requirements
  • Coordinating rental agreements, machine preparation, delivery and transport
  • Invoicing and raising purchase orders
  • Creating a positive, value added experience that will differentiate The Cat Rental Store from our competition


You are a highly motivated and customer-focused individual, who thrives on bringing a team together to deliver outstanding service to our customers.

You are known for your organisational skills and ability to work in a fast-paced environment, but your true strength is in your extensive administration experience.

To be successful in this role you will require the following skills and attributes:

  • Experience in a similar senior administration position (ideally in the same industry)
  • Highly developed customer service and communication skills
  • Intermediate to advanced computer skills using Microsoft Office suite
  • Working knowledge of SAP (and ideally Insphire, as you will be the key user)
  • Ability to multitask and remain cool under pressure


If we select you to join our world leading dealership, you will be warmly welcomed as part of our William Adams family. You will immediately notice our passion, professionalism and our down to earth nature.

We will offer you an attractive salary package, including a laptop and mobile phone, as well as access to ongoing training and development.

If you are interested in joining a progressive company with significant growth in the pipeline, APPLY TODAY!