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Casual Helpdesk Assistant

Canstar - Brisbane City, QLD

Source: uWorkin


Canstar is Australia’s biggest financial comparison website. For over 25 years, Canstar has been researching and rating financial and consumer products.

We employ over 150 staff with a diverse range of educational and professional backgrounds. We take pride in the cultural and gender diversity of our staff and our ability to offer our people the opportunity to grow and develop their skills as the company grows too.

Canstar’s technology team are digitally-focused, data-driven IT professionals focused on implementing and undertaking IT projects for our websites as well as developing and maintaining a suite of internal applications. As a Casual Helpdesk Assistant in the Infrastructure team, you will work alongside our Infrastructure as the first port of call when it comes to helpdesk requests across the company.

This is a casual position, working three days per week in our Brisbane head office.

What Canstar Offers:

  • Supportive and flexible working environment
  • Free breakfast and fresh fruit
  • Employee Assistance Program
  • Monthly massages
  • Fun social club and company culture
  • Training and development opportunities in areas that matter to you

What You Will Be Doing:

  • Working with our Helpdesk team, you will assist in providing first-level infrastructure support across our internal IT systems and cloud environments (AWS, Google Cloud), and escalating issues as necessary
  • Setting up new users and equipment in the office
  • Assisting Infrastructure team members with security and cloud operations projects
  • Continually finding ways to automate and streamline your regular tasks

What You Need To Bring To The Role:

  • Currently pursuing studies in IT/Software Engineering or equivalent
  • Previous customer service experience
  • Excellent technical problem-solving skills which you can quickly draw on in unfamiliar situations
  • Willingness to roll up your sleeves and get things done in a fast-paced environment
  • Proactive communication skills and a strong team orientation
  • A positive nature and a "Can do!" attitude

What Will Give You The Extra Edge:

  • Experience with scripting languages such as Bash, Python or PowerShell
  • Familiarity with multiple operating systems

How Can You Join The Team:
If this sounds like you, and you are up for a fresh challenge with a great company, please click apply now and ensure that your CV and cover letter has been uploaded to your profile.

Please contact Canstar’s Talent Attraction Specialist, Emily Conaghan, via careers@canstar.com.au for general enquiries.

Supportive and flexible working environment, Fun social club and company culture, Training and development opportunities in areas that matter to you