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April

Customer Success Manager

Adecco - Canberra, ACT

Sales
Source: uWorkin

JOB DESCRIPTION

Reporting to the Director of Customer Success, you will join a team of highly engaged Customer Service Managers. A Customer Success Manager is responsible for the efficient and effective maintenance of an already existing client base as well as onboarding new business by unearthing new opportunities. You will achieve success by driving the client depending on their needs and providing an offering from the company's list of services.

As a key member of a high-performing team, you will establish relationships across a variety of accounts with a proactive rather than reactive attitude. This will be done through data analysis and strategy.

Client Details

Adecco is thrilled to be partnering with a globally renowned company whose purpose is to make meaningful contributions to people's lives. Their innovative programs have a lasting impact on the health, financial security, and productivity of 24,000 workplaces across the globe supporting over 35 million lives worldwide. They do this through clinical expertise, a having a digital wellbeing platform.

Using innovative technology and mobile-first user experience, the business platform delivers a Total Wellbeing Solution that people and companies love to use.

They empower healthier, happier, and more productive employees by combining an award-winning system with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues concerns about family, health, life, money, and work.

Their moto is that healthy, productive and engaged employees drive organisational performance and success and they provide industry-leading programs to bring this life, delivering a total health solution to their clients.

Description

This role combines role requires a strong combination of sales and strategic account management. Coupled with business and financial acumen. Success in this role can be defined through the continual growth of the portfolio related to: targeted revenue growth and share of wallet per client (additional service offerings), client retention rates and new business development.

Other responsibilities include:

  • Retaining, growing and managing account portfolio value of $1- $2M
  • Servicing and increasing a client portfolio across Australia by establishing a great framework to improve the overall health of an organisation
  • Achieving sales targets by utilising the company's suite of mental health services
  • Providing a consultative approach and really uncovering what options there are for client solutions
  • Using your subject expertise to build credibility and trust by developing and implementing new solutions
  • Proposal development and presentations to new clients
  • Using data/usage of service reports to optimise sales opportunities

Profile

Reporting to the Director of Customer Success, you will join a team of highly engaged Customer Service Managers nationally. You will be responsible for the effective maintenance of an already existing client base as well as onboarding new business by unearthing new opportunities. You will achieve success by driving the client depending on their needs and providing an offering from the company's list of services.

As a resilient and quick thinker, you will establish relationships across a variety of accounts with a proactive rather than reactive attitude. This will be done through data analysis and strategy.

By really partnering with clients you will create collaborative relationships that really provide an extremely high level of care and service.

  • 5+ years experience in Account Management (B2B), Success Management, or another customer-facing relationship role;
  • A strong consultative approach to problem-solving and project management
  • High emotional intelligence and ability to resolve conflict wherever it arises
  • Proficiency with the whole Microsoft Office suite
  • Organisational aptitude with accountable follow up
  • Proven negotiation skills showing strategic initiative
  • Ability to manage a territory of clients and prioritise your time and travel
  • Undergraduate degree in Business, Human Resources, Health Sciences or related field.

Job Offer

As an employee of this business, you will have access to the same high-quality well-being support and resources provided to their customers. They pride themselves on providing a work environment that inspires innovation, connection, and collaboration while also supporting your growth and development both personally and professionally. You will be part of a large global business that has a family feel to it while having the support and infrastructure you need to set you up for success.

Culturally, the company values difference-makers and individuals who bring a high energy, passion, and a relentless commitment to excellence to their roles. In return, you will be offered competitive remuneration, a fantastic working environment as well as supportive and positive management.

To find out more about this exciting opportunity and have a confidential discussion, please call Suzanne Harris on 0427 784 626 or [email protected]

To submit your application please press on APPLY NOW

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