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18

April

Entry-level Banking (Customer Service)

HAYS - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Start your career in a BIG FOUR BANK! Fantastic training provided! Parramatta location next to station!

Your new company
One of Australia's Big Four Banks, they are renowned for their training and development opportunities and their provision of customer service. Based in the heart of Parramatta, you will be joining a growing and busy team looking to hire a number of people to their contact centre. In this team you will find supportive, collaborative and energetic colleagues who will help you develop your skills and start your career in finance.

Your new role
You will be in an inbound phone based role handling general enquiries from customers. There is a couple of potential teams who are hiring at the moment, however your key responsibilities will include:

  • Provision of exceptional phone based customer service to clients regarding general enquiries
  • Utilisation of multiple systems, therefore being technologically savvy is key
  • Complaint handling and de-escalation of any customer problems
  • Working towards targets and KPI's centred around the contact centre and customer satisfaction

What you'll need to succeed
The hiring managers are looking for people with the right attitude and desire to start their career in banking. They want those who love customer service and helping others and looking to take the next step towards building their future. Key requirements will be:

  • Strong customer service experience, with good tenure in roles. Either from hospitality/retail/contact centre.
  • Fantastic verbal and written communication skills
  • Related degree - however tertiary education is not necessary for the role
  • Full working rights
  • The ability to undergo the recruitment process ASAP however start date would be between 4-6 weeks


What you'll get in return

  • Opportunity to gain amazing training and development in a Big4Bank
  • Parramatta location near public transport
  • Monday-Friday fulltime office hours - set shifts (no rotating roster)
  • Ongoing contract role with permanency opportunities

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to emmalouise.smith@hays.com.au

LHS 297508 #2494516

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