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Service Coordinator

HAYS - South Townsville, QLD

Source: uWorkin


A permanent role for a Service Coordinator to join a great organisation based in Townsville!

Your new company
Hays have partnered with an Australian owned fire safety specialists who provide fire protection services throughout Queensland and the Northern Territory.

Your new role
Reporting to the Service Manager, you are the first point of contact for customers and technicians.

Day to day duties may involve, but are not limited to:

  • Developing and maintaining customer relationships.
  • Responding to customer enquiries over the phone and via email.
  • Creating regular reports on service levels and requirements.
  • Evaluating overall service level and implementing continuous improvement tactics.
  • Performing regular follow–ups with clients to ensure ongoing satisfaction.
  • Resolving client issues over the phone and via email.
  • Using office computer software to enter data into databases and review and draft documents.
  • Scheduling the technicians

What you'll need to succeed
To thrive in this team you will have the ability to multi-task and work well in a fast paced environment.

  • Proven work experience within the Electrical, Plumbing and Fire Industries is desirable
  • Familiarity with database management , high computer literacy and attention to detail
  • MS Suite including Excel
  • High level communication and influencing skills
  • Ability to problem-solve quickly and work towards continues improvement
  • Experience within a fast paced environment

What you'll get in return
You will join an organisation with a great reputation servicing Queensland and Northern Territory with end-to-end fire systems and safety services.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Tehani Savu, Hays expert in consultant in Office Support, at Tehani.Savu@hays.com.au.

If this job isn't quite right for you but you are looking for a new position, please contact Tehani Savu for a confidential discussion.

LHS 297508 #2494114