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April

Payroll Administrator

RIVOR Services - Melbourne, VIC

HR & Recruitment
Source: uWorkin

JOB DESCRIPTION

Our Mission

Facilitate a remarkable Employee Experience through the resolution of employees’ payroll queries in a friendly, comprehensive, and efficient manner.

Who Are We?

RIVOR Services is an organisation that is engaged by clients to facilitate a remarkable Employee Experience, by acting as the front-line support for Payroll and HR employee queries. Our clients sit across an exciting range of industries, including: 

  • - Community Services
  • - Health
  • - Engineering/Construction
  • - Higher Education.

RIVOR Services is part of a global Group, which employs more than 3,000 people in 33 countries. As a specialised and independent advisory firm within the Group, we have the flexibility to leverage the expertise and reach of the Group where required, to provide services to large and complex organizations across a variety of industries – providing advice and support focused on creating greater value for our clients.

 

What is Employee Experience?

Traditionally, organisations focus on employee engagement. At RIVOR Services, we think this is too narrow, and focus on a more holistic Employee Experience approach.

Employee Experience is the collective of all interactions an individual has with an organisation, from the moment they view a job advertisement, through to the end of their employment and beyond. It encapsulates the technological, physical, and cultural elements that make up the employees’ journey through the employment lifecycle. 

We apply this way of thinking to delivering our Employee Experience Management (ExM) outsourcing service.

What is the Purpose of this Role?

You will be the front-line support for Payroll employee queries, as part of our ExM centre. Our clients’ employees will contact the ExM centre with queries such as:

  • Providing responses to Tier 1 queries
  • Assigning tasks to be performed by the Payroll Processing teams.
  • Updating employee records (e.g., address, phone number).\
  • Navigating the payroll system (e.g., how to apply for leave, view a payslip, view leave balances).
  • Inaccuracies in payslips
  • Generating reports from the payroll system
  • Access level issues
  • Communicating with external partners
  • Provide back-up support of the existing payroll team, should there be a need to supplement the team
  • Escalating complex issues to senior payroll staff.

A suite of documents and resources will be available to guide query responses; however, you will also develop additional documentation to reduce the frequency of escalations to senior Payroll staff.

Who are we looking for?

Our ideal candidate has:

  • Experience in payroll – small to larger organisations
  • Any associated payroll qualification
  • Excellent customer service skills
  • Excellent Written and Verbal Communication Skills
  • Outstanding presentation skills
  • The ability to build relationships with clients and colleagues
  • An appreciation of what is a quality Employee Experience
  • The confidence and maturity to work with senior payroll staff
  • A thirst for continuous improvement, constructively challenging the status quo to improve employees’ experience
  • The initiative needed to investigate and resolve unfamiliar payroll queries
  • A reputation amongst peers as a driven and reliable person.

What do we have to offer?

RIVOR Services offers:

  • Broad career options, including the potential to work across Advisory engagements through RIVOR Advisory
  • Flexible working arrangements
  • Competitive salaries

What is my career potential with RIVOR?

Within RIVOR we also have an Advisory business, and this role is part of a broader development program. This role will provide the foundation for understanding the workings of how organisations manage their employee experiences and provide you with insights that could be applied in an advisory career. As such, you will be given an opportunity to be assessed for selection within the Advisory team, which is focused on delivering projects associated with a suite of Workforce Architecture solutions.

How do I Apply?

Explain why we should hire you via a Cover Letter and a CV to [email protected]

Please note, this is a contracted role for 6 months, with a possibility of renewal.

Candidates must have full Australian working rights. 

Recruitment agencies need not apply.

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