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Customer Care Representative

Frontline Human Resources - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Frontline are currently seeking a Customer Care Representative for a client based out in Dandenong South.

Our client is a leading Australian air conditioning manufacturer, Australia's largest locally owned air conditioning company.

What's on offer?

Temp to perm opportunity- commencing as a casual ongoing
Onsite parking
Day shift - start time 8.30am - finish 5.00pm Monday to Friday
Friendly working environment
Great hourly rates

Your daily duties will consist of:
Respond to incoming phone calls in accordance with "Customer Focus Standards"
Ensure that all incoming calls are screened appropriately prior to referring to relevant personnel
Run daily reporting requirements on orders and schedules
Develop and maintain sound and co-operative working relationships with customers (external and internal)
Customer service, monitor sales orders & related duties
Ensure product knowledge is up to date and attend information/training sessions as required or needed

To be considered for this role, you must demonstrate the following:

Minimum 2 years customer service experience in a similar role
High accuracy level and attention to detail
Ability to multitask and prioritise according to workload
Previous experience with an ERP (desired not essential)
Working knowledge of MS Word and Excel

About Us:
Founded in 2001, Frontline Human Resources (FHR) is a specialist provider of human capital solutions with a predominant focus on the industry sectors of transport & logistics, warehousing, civil infrastructure, mining, operations, maintenance, construction, manufacturing and healthcare.

If you have the experience and are interested in working for a growing and successful company then please apply.

How to Apply

Thank you for your application, we anticipate a high number of responses and only candidates that are successful in progressing to the next stage will be contacted.
Job posted on 16 Apr 2021
SE Suburbs Melbourne
Call Centre & Customer Service

Do you have any questions about this role?

Speak to a consultant
Contact your local Frontline branch
or call 1800 642 006

Melbourne, VIC

Customer Service & Call Centre


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