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April

Operations And Engagement Manager

Lee Hecht Harrison - Southbank, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

Full Job Description
The primary responsibility of this role is to lead the Operations and Engagement Teams and to enable us to effectively plan, manage and deliver to our customers and candidates.

Core responsibilities include customer delivery planning, data entry/quality, engagement, reporting and billing.

Reporting Relationships:
 Head of Operations - APAC

Direct Reports:
 Operations Team

 Engagement Team

Major Responsibilities

Responsibility

 Driving Gross and Net Engagement results in line with local and global KPIs for centralised team Australia and New Zealand, Singapore and Hong Kong

 Manage end to end delivery of customer referrals, including customer delivery planning, data entry, engagement, customer reporting and billing

 Drive quality, best-practice operational improvements, efficiencies and innovations

 Develop and empower high performing teams, focused on customer needs, problem solving and continuous improvement, delivering a point of difference in our customer and candidate experience.

 National reporting of Australia and New Zealand results against KPI's and targets

Required Experience

 Operations Management

 Drive for results

 Strong influencing skills

 Leadership

 Workforce Planning in a changing needs environment

 Agile

 Working collaboratively across teams

About LHH

The world of work is changing fast.

Profound changes at profound speed.

But whereas many see change as an existential threat,

a select few see it as an opportunity to make a difference.

An opportunity to deliver lifelong employability to a generation of talent in transition.

An opportunity to develop leaders, recognizing the capabilities needed for today,

while nurturing the expertise needed for the future.

And an opportunity to look beyond what’s right for a company, to what’s right for society as a whole.

And out of the few that see these opportunities, there are even fewer placed to actually deliver them.

At Lee Hecht Harrison, we have the scale, the expertise and the insight, not only to identify these opportunities, but to realize them.

Transforming workforces though career transition, talent development and strategic advisory.

Developing future skills, flexibility and foresight, delivered with a distinctly human heart.

We’re obsessively passionate, and quantifiably effective.

Making a difference to everyone we work with and for. And delivering it on a global scale.

Because opportunities aren’t there to be observed.

They’re there to be taken.

This is LHH.

This is Opportunity, delivered.

www.lhh.com

LHH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans’ status, age, or any other characteristic protected by law.

For additional information on our Diversity and Inclusion policy, please consult the following link: https://www.lhh.com/us/en/diversity-and-inclusion

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