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19

April

Customer Success Account Manager

Ingram Micro - Surrey Hills, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Description

Ingram Micro Cloud is an Agile business that is growing absurdly fast. We are the world’s largest cloud platform provider, enabling any business to provide cloud solutions to anyone. We are committed to helping our partners drive new ways of doing business with an infinite ecosystem of cloud solutions, platform technology, enablement programs and relationships with the biggest players in the cloud industry. With a pulse on IoT, CyberSecurity, XaaS, IaaS technologies, and more.

We are hiring a Customer Success Manager, that will have your mind focused on recurring revenue generation, revenue retention, positive customer experience and the building of a long-term relationship with target customers.

Ingram Micro Cloud is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 500 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic accounts in the territory within a stellar customer success team. This role reports to the Manager of Customer Success.

We are continuing to grow our vendor and channel partners market share, with this in mind we continue to offer all our associates ongoing training and professional development that is unsurpassed in our competitors. Why not join our #unstoppable team as #learningneverstops at Ingram Micro! We have a global presence with a local feel and our Ingram Family make our culture inclusive and welcoming. WE want to fulfill your career goals and enable YOU to achieve more.
What you’ll do

Serve as the single point of contact as it relates to all Ingram Cloud vendor and platform offerings.
Build relationships with assigned customer base, helping with issues and continuing to delight with positive customer centric attitude.
Develop and execute a proactive business strategy to grow and retain the recurring revenue base of your assigned accounts.
Enable reseller partner accounts to drive a Customer Success strategy within their own business. Ensure resellers are taking a ‘never lose a subscription’ approach.
Maintain customer account revenue bases by managing account retention and renewal.
Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS.
Build business plans for key vendor partners like Microsoft, Google, AWS and more.
Collaborate and work with other Ingram Micro (local & global) teams.
Work closely with sales, support, and platform success resources to deliver exceptional customer experience
Serve as Voice of the Customer by soliciting and presenting feedback to product management and engineering teams.
Develop and share best practices amongst team members to continuously improve Customer Experience.

What you’ll bring

A can do ‘How can I help you be successful today?’ attitude and team spirit!

Minimum of 5 years’ experience in sales /account management, consulting, or customer success.
Strong personal sales performance history.
Experience in managing multiple accounts within a territory, to aggressively grow revenue and customer base.
Strong experience managing multi-tiered customer and service provider relationships.
Strategic account planning experience and history of proactive creation and ongoing management of detailed account plans.
Strong interpersonal skills including the ability to work well with others and build a team-oriented environment.
Willingness and ability to travel up to 25% of the time.
Competitive, ethical, refuse-to-lose attitude, strong work ethic, excellent team building and influencing skills.
Previous experience working on SaaS, IaaS or general Cloud technology is a plus.
Must be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.

Join us in our continuous quest to grow a diverse and extraordinarily innovative team!

Unfortunately, due to COVID 19 and travel restrictions only candidates who are onshore and hold current Australian Work Rights (no sponsorship) will be considered at this time.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

If this sounds like your dream job - hit APPLY now!

WE will make YOUR career adventure OUR journey! #unstoppable

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