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Logistics Operator

AmerisourceBergen - Melbourne, VIC

Manufacturing & Industrial
Source: uWorkin


Full Job Description
Logistics Operator - 0000280S

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.

World Courier. Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.
What you will be doing

The Warehouse Associate responsible for performing a variety of warehouse-related duties such as receiving and storage of goods, preparing orders for shipment by picking items from shelves and placing them in totes, and ensuring that orders are filled accurately and efficiently, continually striving for improved customer satisfaction.


Comply with World Courier Standard Operating Procedures (SOP), which contain specific instructions to take the steps concerning the reception and shipment of materials.
Compare the material received with the documentation forwarded in order to certify concordance or disagreement.
Prepare box contents according to the information described on Packing List.
The Operator must have the training and the capability required to control materials characteristics (described in their labels): ID number, expiration date, Lot number, patient’s kit, and temperature and storage conditions as well as any additional information that could be useful.
The Operator must be specifically trained in order to perform activities related to shipments such as the packaging preparation, box closing and labeling.
Perform activities on the Operative System CTM-STAR related to the Inbound, Outbound, Return and Relocation processes.
Have deep knowledge and carry out relabeling, stock, balance and relocations processes developed at the Facility.
Perform any other duties the employee has been trained for.


Follow receiving, storage and shipping procedures for processing commercial products in the warehouse. Applies to all environments including but not limited to cold chamber controlled ambient and vault products.
Support Commercial initiatives by streamlining processes to gain efficiencies in the warehouse
Complete assigned reporting , cross check and verification checks as per daily , weekly and monthly reporting
Work closely with packaging contacts to ensure enough supplies are maintained for the warehouse
Pick, pack and prepare and verify products for shipping.
Work with a number of IT systems, including, but not limited to ASW , IRIR , Returns connect.

Internal Communication and Information Sharing

Keep Internal Stakeholders informed of the progress of their order and shipment.
Collaborate with Internal Stakeholders to find appropriate resolutions to Clinical and Commercial matters to ensure ongoing client satisfaction.
Liaise with the Transport Customer Service team in relation to World Courier transport bookings and ensure correct processes are followed.
Provide information to all WCA business units to ensure work output is coordinated in an effective manner.
Contribute to team and organisational wide discussions by sharing ideas, experiences and recommendations around improving the effectiveness and efficiency of the business.

Teamwork and Collaboration

Effectively collaborate with all Internal Stakeholders to ensure the function is operating effectively and efficiently, while maintaining a harmonious team environment.

Policy and procedure

Comply with standard operating procedures and policies to ensure that the function is demonstrating consistent practices nationally and is in line with strategic objectives.
Ensure WCA compliance with all government legislative and other requirements such as ACS, CASA, AQIS, IATA, ISO
Ensure full compliance with international local regulations such as WCA RACA SP (Registered Air Cargo Security Program) Australian Customs IATA regulations
Ensure full compliance with WCA quality management systems (GxP)

Workplace Health and Safety

Actively promote a culture that values a safe and healthy workplace
Take reasonable care of, and cooperate with actions taken to protect;
the health and safety of both themselves and others.
report all accidents, incidents and hazards to their supervisor as soon as is practicable.
Ensure compliance with relevant OH&S legislation and that any issues are identified and actioned in line WCA policy.

This is a dual reporting role.

When working in the Commercial area, reports to the Commercial Supervisor
When working in the Clinical area, reports to the Clinical Team Leader (Depot Manager)

What your background should look like (minimum qualifications)

Have minimum 2 years logistics & warehousing experience

Experience in Receiving/put away, inventory/ replenishment, Pick/ Pack process from waving order to completion, booking of transport for cold chain orders for re- fridge transport.

Understanding of the sensitivity of handling pharmaceutical products and working with and reviewing Standard Operating Procedures (SOP’s).

Current forklift license - counter balance and electric reach trucks;

Experience in Warehouse Management Systems (WMS)

Excellent interpersonal relationships.
Be able to take initiatives and solve problems
Self driven and can work autonomously
Sound computer skills
An understanding of Imports and Exports processes and statutory requirements.
Sound experience using the Microsoft Office Suite, including Word, Excel and Outlook.
Strong interpersonal and communication skills.
Sound level of numeracy and demonstrated attention to detail
Sound written and verbal communication skills.
Problems solving skills.
Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands.
A calm and customer focused approach.

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

  • Healthcare for associates and eligible dependents, same-sex and domestic partners
  • Paid time off, including vacations and holidays
  • Paid volunteer time off
  • Life insurance and disability protection
  • Pet insurance
  • Employee Stock Purchase Program
  • Retirement benefits and more…
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

About AmerisourceBergen

AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.

Primary Location
World Courier Inc
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