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Inbound Customer Service Consultant - Energy Distribution

Aegis Services Australia - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Full Job Description
Start Date: Monday, 26th of April 2021
Rotating Roster: Monday to Friday, 8:00am to 6:00pm
Flexibility to Work from Home and in our Melbourne CBD Offices!

About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About our role
Startek is currently recruiting for one of our existing leading Energy Distribution teams. As an Inbound Customer Service Consultant, you will be responsible for providing a high level of service to customers, by responding to incoming calls and work generated by calls, email and B2B communications in a timely, accurate and courteous manner regarding Electricity matters. You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers. You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.

Start Date: Monday, 26th of April 2021
Rotating Roster: Monday to Friday, 8:00am to 6:00pm
Fixed Term Contracts until 31st December 2021
Fixed Term Pay Rate: $21.92 p/hr + super + leave entitlements (pro rata)
Location: Flexibility to Work from Home and in our Melbourne CBD offices.
35 paid hours per week
3 weeks paid classroom and 'on the job' style training
Opportunity for future career development
Reward and recognition program, social club, smart casual attire + more
Fun and rewarding call centre
All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What we are looking for:
Previous customer service experience from within the hospitality, retail or call centre industry will be advantageous
A passion for providing outstanding customer service
Sound business judgement and decision making ability
Effective and appropriate communication skills, both written and oral
Attention to detail, accuracy and strong data entry skills
Ability to prioritise and time management skills
Ability to work autonomously
Self-motivation and a team player
Flexibility to shift focus and switch tasks to meet regulatory deadlines
Strong Knowledge of Microsoft Office, especially Outlook

These roles won't last long, don't miss out apply today!

Melbourne, VIC

Customer Service & Call Centre


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