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Supervisor Service Delivery

Pacific National - Sydney, NSW

Manufacturing & Industrial
Source: uWorkin


Supervisor – Service Delivery

  • Permanent opportunity, North Sydney location
  • 12 hour rotating shifts, weekend and night work required
Pacific National is committed to diversity in our workforce and encourages women and Aboriginal and Torres Strait Islander people to apply.

About The Role

The Supervisor Service Delivery plays a key role in leading the coordination and delivery of train services in real time, within the 24 hour time horizon.

You’ll be expected to manage a team of direct reports, providing leadership and support in a collaborative and inclusive manner.

This role will have a strong emphasis on implementing business improvements, cultural change, safe working improvements and ensuring productive workplace practices.

In addition, the Supervisor Service Delivery is responsible for ensuring Pacific National trains run on time, safely and efficiently, as an integral part of the Integrated Planning Services department and Network Control.

Key Responsibilities Include
  • Inspiring and leading a team of safety-focused people by supervising, coordinating and managing operational resources
  • Ensuring compliance with the relevant network access regulations and policy standards
  • Developing and maintaining the knowledge, skills and attributes required of your team with a focus on coaching, mentoring, and safety
  • Commitment to efficient train running, cost reduction and increased utilisation of assets and labour
  • Commitment to providing world's best customer service; building excellent relationships with all customers (internal and external) and identifying and developing improved business solutions for our customers.
About You

To be successful in this role, you will have a strong safety background and:
  • Experience in leading, coaching, and motivating a team in a busy environment
  • Proven strengths in problem solving and analytical ability
  • Experience in building and developing a multi-faceted team with a key focus on driving a strong safety culture
  • Excellent communication and influencing skills with the ability to communicate at all levels
  • Background in operations control, rail, transport or logistics will be advantageous
  • Qualifications in Transport, Logistics or Business Management also advantageous
About Us

Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We operate nationally with approximately 3,500 staff in over 90+ sites across Australia.

Join us as we continue to transform our business and shape the rail freight industry, to achieve our vision of becoming Australia’s recognised leader for safe, innovative and sustainable rail freight solutions.

Closing Date

Applications close 30th April 2021

Next steps

Are you ready to be part of our future?

To apply, please click on the 'Apply' button below and follow the prompts.

To find out more about Pacific National, our benefits and opportunities we offer, visit our careers page: www.pacificnational.com.au/careers

Home Safely Every Day – Pacific National’s top priority is getting you home to your family safely every day.