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Injury Management Specialist

EML (Employers Mutual Limited) - Sydney, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


  • Utilise your Allied Health background to support injured workers get back in to the workplace
  • Support, guide and mentor our case managers as a subject matter expert
  • Join an organisation that offers great rewards and recognition initiatives

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.


As part of our diverse team based in George St, Chatswood or Parramatta, you’ll help make a positive impact on someone’s life every day on an 10 month secondment. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Supporting the claims teams developing the most effective return to work, return to life and recovery strategies and deliver the right customer experience every time. This role is predominately coaching and project based, providing and supporting the claims teams to achieve positive Injury Management practices, compliance and iCare service standards as well as assisting on a number of other current projects .

Your Responsibilities
  • Support the Injury Leader and team achieve minimum expectations on projects
  • Work directly with claims teams across several segments assisting worker outcomes and injury management strategies
  • Provide specialist Injury Management coaching and one on one support to team members regarding claims management strategy and project outcomes
  • Monitor Injury Management Plans and provide support and coaching to meet quality standards and compliance
  • Communicate with internal and external stakeholders
  • Support Case Managers in areas such as Medical Spend initiatives and payment of medical, hospital and rehab
  • Support RTW Programs and iCare Foundation programs
  • Work on a number of different projects in the Central P&Q Injury Management Team

About You
  • You are able to extract data and identify trends and report outcomes
  • Sound communication skills
  • You have knowledge of Injury Management functions and iCare service standards
  • Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science, Nursing or other Allied Health Field) is mandatory.(it is not mandatory)
  • Demonstrated experience in Injury management in Insurance/workers insurance
  • Experience working in project and coaching areas desirable

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :
  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Odette Yohana at O.Yohana@eml.com.au

Sydney, NSW

Health, Medical & Pharmaceutical


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