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Claims Specialist

EML (Employers Mutual Limited) - Adelaide Lead, VIC

Insurance & Superannuation
Source: uWorkin



As part of our diverse team based in Adelaide, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

The Technical Services department provide specialised services to a wide range of stakeholders. We pride ourselves in being experts in our field, supporting our customers with Whole Person Impairment, Legal, Third Party Recoveries, Supporting Independence, and Transition claims knowledge and support. Our focus is on the customer, delivering outcomes quickly and supporting other departments to do their job well. This is our why and how we help people get their lives back.

The main aim of this role in the WPI team is to manage all aspects of the whole person impairment process and determining lump sum entitlements proactively and effectively within the SA legislation and compliance guidelines.

Your Responsibilities

  • Manage all Permanent Impairment claims in accordance with applicable guidelines, procedures, and timeframes.
  • Make decisions regarding entitlements to lump sums.
  • Provide legal and technical support to strategically disputes and litigation in WPI claims.
  • Demonstrate effective working relationships with key internal and external stakeholders as measured by feedback from key stakeholders and outcomes on claims.
  • Assist the worker and employer with the Whole Person Impairment process and providing support in the completion of relevant documents.

About You
  • Knowledge of the relevant worker’s compensation legislation and regulations advantageous
  • Basic understanding of medical terminology
  • High attention to detail and organisational skills
  • Negotiation and influencing
  • Empathy and understanding
  • Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including :
  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • 17.5% annual leave loading

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please Jo Aitken on 02 9001 5654.

Adelaide Lead, VIC

Insurance & Superannuation


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