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Mobile Case Manager - Multiple Locations

EML (Employers Mutual Limited) - Sydney, NSW

Any Industry
Source: uWorkin


  • Be part of our first face to face Case Management team in NSW
  • Car allowance to cover travel expenses is included
  • Enjoy career development with EML & a range of employee benefits


Join our new RTWSS Mobile Case Management team in the Sydney Metro area, operating out of either Sydney, Chatswood, Parramatta.

Face-to-face engagements with our customers across Sydney and the Central Coast will be the key part of your day. Build on your solid case management experience. You will be able to manage your own day while providing timely and personalised face-to-face claims management and on-the-spot treatment approvals in alignment with legislation. Through outstanding customer experience and case management you will be helping injured workers return to work and supporting their employers.

This will be a Fixed Term contract until 31st March 2022 and will include a car allowance, enhanced laptop and mobile phone.

Your Responsibilities
  • Deliver personalised face-to-face assistance to workers and employers over a defined period of time as agreed with the Case Manager
  • Provide workers compensation advice to stakeholders including workers, employers and providers
  • Conduct community visits inclusive of but not limited to work sites or medical clinics
  • Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers

Consult with the Case Manager, Providers, Employers and Return to Work Specialist where required

About You
  • Proven case management experience and ability to return people to the workforce.
  • Knowledge of the NSW workers compensation legislation and regulations
  • Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work.
  • Excellent attention to detail, organisational skills, written and verbal proficiency.
  • Understanding of medical terminology and injury recovery timeframes.
  • Own vehicle with a 5-star ANCAP rating, insurance & current unrestricted NSW Driver’s License.

What We Offer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return to work journey. We continue to experience ongoing growth and now have over 2,600 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

EML provides career opportunities and great employee benefits, including :
  • A vibrant, collaborative innovative team culture
  • Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our RewardsHub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success
  • Quarterly Reward and Recognition Awards

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

At EML we are continuing to hire nationally during COVID-19. As a business, we are migrating back to a work from office environment with new joiners commencing within the office environment for their onboarding period of 4 weeks.

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Thomas Brown at t.brown2@eml.com.au