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April

Service Development Coordinator

ACT Government - Canberra, ACT

IT
Source: uWorkin

JOB DESCRIPTION

Full Job Description
The Service Portfolio Management team in the Customer Engagement Services Branch is seeking a highly motivated, service focused individual to work on the development and defining of ICT services.

The successful applicant will have an eye for detail, outstanding verbal and written communication skills, and the ability to get inside the heads of both our customers and service owners (internal and external).

Experience with Microsoft Visio and experience working within the IT Infrastructure Library (ITIL) best practice framework would be advantageous.

Working closely with service owners across Digital, Data and Technology Solutions you will:

Document the end to end lifecycle for all ICT services, including the resourcing required to deliver each service.
Develop process documentation, maps and associated internal service documentation.
Communication plans for both internal and external customer communication pieces in respect of ICT products and services.
Produce service descriptions, FAQs, and other supporting documents for the customer facing service catalogue.
Assist in the establish and review of Service Agreements.

This work is an important step towards building a ‘service first’ culture. It’s a shift from managing tech to delivering value through services that are designed to meet our customers’ business objectives.

In a nutshell, it’s about putting the ‘service’ in Service Portfolio Management. The outputs of Service Development are clearly documented inputs and outputs of all ICT services, defined roles and responsibilities of internal operations teams in the end to end service delivery, support and maintenance, as well as clearly defined and business focused customer facing information for all ICT services.

Chief Minister, Treasury and Economic Development Directorate (CMTEDD) supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability and those who identify as LGBTIQ are encouraged to apply.

Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to Apply: Please submit a one to two page pitch highlighting your suitability for the role addressing the Professional/Technical skills and Behavioural Capabilities outlined in the Position Description.

Applications should be submitted via the Apply Now button below.

Apply Now

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