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April

Complaints Officer - Karlka Recruiting Group

Karlka Recruiting Group - Brisbane Grove, NSW

Government, Defence & Emergency
Source: uWorkin

JOB DESCRIPTION

  • Contract until June 2022
  • Federal Government Agency
  • Geelong Location

About The Company

Karlka Recruiting Group has partnered with a Federal Government Agency to engage an APS6 Complaints Officer .This position is located in their busy Geelong office for an initial contract until June 2022.

About The Position

The position is a team leadership position and will have delegated authority and responsibility to resolve issues and risks across a range of activities. It will provide the leadership, control, planning, resource management, performance management and decision making for the team.

Duties
  • Develop guidance materials and support processes to assist team members
  • Lead and support team members to effectively manage complaints
  • Manage complaints and incidents; assessing, recording, resolving and referring when required
  • Produce quality written correspondence for a range of stakeholders
  • Support the complaints team and resolve day to day issues as they arise

Requirements/Skills
  • Strong leadership and management experience
  • Experience working within a Government sector desirable
  • Strong experience using CRM systems
  • Complaints and conflict resolution experience required

How To Apply

Apply now to be considered for submission to our client by 19/04/2021
Consultant: Bec

Email For Questions

  • Please apply through this portal. Any applications through email may be missed.

    Only shortlisted candidates will be contacted for further discussion.
    Applications received after the due date may be considered for similar roles.
  • Brisbane Grove, NSW

    Government, Defence & Emergency




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