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Manager, Site Reliability Engineering - Adobe Commerce Cloud

Magento, an Adobe company - Sydney, NSW

Source: uWorkin


Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Adobe’s Magento Customer Engineering team is looking for Manager of a Site Reliability Engineering team in our Cloud Operations team.

As a high-growth, e-commerce company, we are looking for an experienced Manager with strong technical skills to lead SRE with a heavy emphasis on backend operations support. We define, create, and operate Magento’s e-commerce platform that includes client experience, build and deploy analysis, production applications, and infrastructure. At Magento, we have a solid history of delivering successful open-source software projects.

What You'll Do

  • Manage a team of seasoned Site Reliability engineers responsible for operate web scale systems to demanding availability targets to drive technical operations.
  • Lead critical interactions with internal and external partners analyzing and finding opportunities for continuous improvement, partnering with engineering and operations team to constantly improve services.
  • Write software layers, scripts, deployment frameworks, tracers, monitors, self-healing/auto remediation tools and automate the processes will drive highly resilient and human-free systems.
  • Closely work with software engineering team to ensure accurate monitoring and metrics are being built into applications before going to production.
  • Maintain up-to-date documentation on deployments, processes, and standard operating procedures/run-books with a goal minimize runbooks by automation.
  • Even after self-healing and automation done by you – if complex issues arise, get involved with troubleshooting and root-cause analysis of issues across the stacks – hardware, software, database, network and so on.

What You Need To Succeed
  • 5+ years managing software engineering/operations teams.
  • Ability to partner and influence product engineering teams is a must
  • Ability to attract world class talent, coach and develop them
  • Strong analytical skills with a data driven approach to solving problems
  • Experience designing for and dealing with a large production environment.
  • A Bachelors or Master’s degree in computer science engineering or related.
  • Developing, running, and/or consuming cloud technologies such as AWS, Azure, Google Cloud Platform and related tooling: Terraform, configuration management, etc.
  • Troubleshooting and system engineering exposure in Linux production environments. Experience with Linux, Internet Protocols, and Large-Scale Operations.
  • Experience with CI/CD tooling: Jenkins, Spinnaker, GitLab runners, Azure DevOps, etc.
  • Ability to work independently and own problem statements end-to-end.
  • Great communication, interpersonal skills to work with internal/external customers.
  • Participate in on-call pager rotation