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Technical Services Officer

Austin Health - Melbourne, VIC

Source: uWorkin


Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide. Austin Health is world-renowned for its research and specialist work in cancer, liver transplantation, spinal cord injuries, neurology, endocrinology, mental health and rehabilitation.

An exciting opportunity currently exists for an enthusiastic and highly experienced Technical Services Officer to join our IT Services department.

The Austin Health Information Technology Department is responsible for delivering services to our customers which are intuitive and simple to use. We deliver strategic plans, thought leadership, education, training, customer assistance and customer support to make sure that all technical systems improve work practices and help the hospital to deliver safe, efficient, effective, patient centered care.

The department provides a wide range of information and communication technology services to the hospital. Information and communication technology services are grouped into the following functional streams:

  • Support Services

  • EMR Services

  • Application, Integration and Training Services

  • Infrastructure & Technical Services

  • Strategy, Engagement and Project Services

The IC&T environment includes business critical clinical and business information systems and multi-campus data and telecommunications networks. It supports over 8,000 staff, 5,000+ computers, 200+ applications, 500+ Microsoft Windows and Unix servers, multiple database products, and more than 11,000 telecommunication devices (telephone handsets, pagers, mobile phones, tablet devices etc.).

Business-critical information systems (24 hours a day, 7 days a week) support hospital staff and patients in Emergency, Theatres, ICU, Radiology, Pathology and other clinical units, as well as nursing and hotel services (beds, meals, etc.) for about 800 inpatients and an average of 700 outpatients treated each day. Loss of access to computer services may compromise patient treatment and can significantly reduce patient throughput. Payroll, nurse rosters, building administration, supply logistics and telecommunications add to the complexity and criticality of the information technology network.

Position requirements:

To be successful in this role you must demonstrate/Key responsibilities will include:

  • Designing and implementing network solutions and/or improving the efficiency of current networks

  • Installing, configuring and supporting network equipment including Routers, Switches, WLC and associated management platforms

  • Configuring firewalls, routing, switching and wireless to maximise network efficiency and security

  • Maximising network performance through ongoing monitoring and troubleshooting

  • Investigating faults in the network

  • An ability to learn new technologies quickly

  • Good time management skills

  • An ability to liaise and work with multiple departments with competing deadlines

  • An ability to follow processes

  • Strong documentation skills

  • Good communication skills – both written and verbal

  • Strong Analytical Mind

  • Mentoring less experienced team members to solve issues

  • Troubleshooting wireless issues

  • Works well in a team

Work with us! Your reward is to work in a collaborative environment which will provide you with opportunities for ongoing training and development. Your benefits will include salary packaging, and employee assistance program.

All appointments are made subject to a satisfactory National Police Check conducted by Austin Health and if required, a Working With Children Check.

Austin Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.