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April

Gaming Vip Host

PITTWATER RSL - Mona Vale, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

Pittwater RSL - Serving our community, enhancing your lifestyle.

We are looking for experienced Gaming Attendants with VIP Host experience to join our team. Our business has proven its agility during the pandemic and we are ready to expand and open all outlets. During the next 2 - 4 months the team will open all operational area's including Potters Bar, the Glasshouse Precinct a new Coffee Lounge and Cafe for the Gaming Floor.

Since the beginning, Pittwater RSL Club has been centered around community values and we maintain this community spirit today. We serve our community by way of club sponsorship, volunteering, and charity events. Above all, we serve as a local hub in which the community can relax and connect with one another.

As member of the team you will be committed to providing an exceptional customer experience utilising your expertise to develop, establish and maintain relationships along side maintaining quality service standards. This role is ideally suited to a warm, engaging and dedicated individual with a thorough understanding of gaming. The position requires the successful applicant to work with our existing VIP Host and team, always act as a role model, train and educate existing gaming staff and present as an ambassador for the Club.

We are looking for multiple team members who love what they do, understand the benefits of customer engagement and providing our customers a VIP experience. Our team share our Club's values Customer Focus, Safe, Integrity, Inclusive and Fun, if you also share those values we have opportunities available to join our team.

Responsibilities include but are not limited to:

  • Actively and discreetly monitor VIP patron activity
  • Greeting, hosting and assisting patrons in the gaming areas of the club
  • Engage directly with identified VIP members to ensure their needs are exceeded
  • Maintain data files with discretion and integrity and ensure confidentiality at all times
  • Work in conjunction with Gaming Manager to drive the Pittwater Treasures Loyalty program
  • Liaise with the Gaming Manager and Human Resources to ensure that training programs and induction training for individuals is completed as per the Clubs policy and procedures
  • Ensure the smooth provision of gaming technology, gaming services, food & beverage services, entertainment and promotions on a day to day basis
  • Sound working knowledge of Ebet and distinct advantage
  • Reporting issues, customer feedback and recommendations to Gaming Manager
  • Knowledge of Microsoft Office highly regarded specifically Excel
  • Present monthly report to the Gaming Manager and CEO reflecting the teams adherence to the Club's service standards
  • Ensure thorough knowledge of NSW RSA and RCG legislation, Workplace Health and Safety, Self Exclusion and any other government legislative requirements

Your personal attributes will include:

  • Minimum 2 years gaming experience in a VIP environment
  • Passion to continually deliver 5 star service
  • The ability to train others and lead a team to focus on exceptional customer experiences
  • Ability to work a roster including week days/nights, weekends and public holidays
  • Demonstrated ability to delegate effectively and manage others
  • A thorough knowledge of gaming operations
  • Effective communication, time management and troubleshooting skills
  • Delegate effectively, manage others, work as part of a team or autonomously as required

Applicants must have a current NSW Competency Card

including RSA & RCG, be available to work Thursday to Sunday, Christmas Day and other public holidays

If you are looking for a career in hospitality and gaming we can offer the training and succession planning required to see you through to the next stage of your career.

Remuneration under the Pittwater RSL Club Employee Collective Agreement includes penalty rates for Saturday, Sunday and Public Holidays.

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