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Program Manager

Expedia Group - Sydney, NSW

Source: uWorkin


Program Manager

Expedia’s Retail Partnerships team is responsible for building accelerators, products, and processes that power the affiliate marketing platform for all of Expedia’s brands. We are looking for a self-starter to help build the next generation of Expedia’s affiliate platform that will drive a significant portion of Expedia’s bookings.

If you have strong program management skills and enjoy being part of a team building web-based UI’s on a modern web stack, this team is the place for you. Add a healthy passion for wrestling with complex software systems across multiple teams from around the world and a desire to get stuck into the details and the data, and you'll be set apart from the crowd.

In this role, you will drive the building of customer-facing and internal solutions as we create systems and tools that will drive billions of dollars worth of travel bookings each year. You will be asked to draw on your industry expertise and agile knowledge to increase the effectiveness of existing solutions and help build new ones to drive scale and efficiency throughout the organization.

Working with our team requires a unique blend of business acumen and technical skills demonstrated through the ability to translate stakeholder problems into actionable roadmaps and backlogs. You will partner with the engineering leadership team, product management, and stakeholders to understand, communicate and implement the product requirements informed from industry analysis and end-user feedback to manage the overall product lifecycle for a portfolio of solutions. Common responsibilities include: managing backlog with key stakeholders, triaging issues and risks, publishing roadmaps, communicating requirements with supporting teams, and collaborating with engineering teams.

What You’ll Do

  • Manage the portfolio lifecycle and solutions from inception and planning through end-user adoption
  • Meet frequently with product, engineering and business stakeholders to develop a deep understanding of their business processes and needs
  • Partner with the product and engineering lead(s) to ensure the roadmap and backlog priorities are maintained to enable a smooth agile development process and minimize blockers
  • Monitor the team’s development velocity and facilitate the resolution of risks and blockers
  • Collaborate with the product manager(s) and engineering teams to ensure epics and user stories are clearly defined and properly phased to facilitate timely delivery of functionality
  • Lead communication and solution delivery across cross-functional operating teams
  • Communicate status, risks with resolution plan, upcoming milestones, and recent releases to leadership teams
  • Manage resolution of urgent engineering issues while communicating changes to business stakeholders
  • Work with the engineering and product leadership teams to ensure they are fully engaged in strategic and tactical planning decisions

Who Are You
  • 3+ years of Program/Project Management and/or Scrum Master experience in a high-tech company, preferably in a B2C ecommerce environment
  • A high level of initiative, passion, and desire to create a world-class user experience for customers
  • A demonstrated experience driving agile software development with engineering, quality assurance, and functional teams
  • Experience collaborating on a cross-functional and cross-geography team
  • Willingness to share agile experiences and learning’s with other teams to help teams improve
  • Demonstrated expertise in best practices for software development, and the ability to evolve those practices according to technology and business trends
  • An ability to lead teams through issue resolution and risk management
  • Excellent written and spoken communication skills, including the ability to present complex concepts to engineering and non-engineering stakeholders
  • Comfortable skills presenting to internal groups and leadership team members
  • A proven track of record managing multiple, ongoing projects implementing ecommerce applications, while delivering on schedule
  • Full product lifecycle management experience, including user acceptance testing, launch, and end of life processes
  • An understanding of N-Tier software development architectures, relational databases, cloud architecture, and data warehouse architecture
  • Experience as a Business Analyst (BA) and/or Developer in engineering software environment would be useful
  • Excellent problem-solving abilities
  • Experience with complex information architecture and taxonomy management a plus
  • Scrum Master experience in a fast-paced software development environment
  • Certified Scrum Master and/or Project Management a plus
  • BA/BS or equivalent preferably in Computer Information Systems, Business Administration, or related fields (applicable experience may be substituted); or equivalent related professional experience

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.