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April

Client Service Manager

Hays - Sydney, NSW

Insurance & Superannuation
Source: uWorkin

JOB DESCRIPTION

Major global financial services institution based in Sydney CBD, is currently seeking an experienced individual to join their dynamic Customer Service Management team.

Your new role

As a Client Service Manager, your role will see you managing key client relationships with Asset Managers. You will be the clients link into the organisation and answer all queries, investigate and follow up any operational issues, and assist with any transitions, distributions and the like. You will be responsible for assisting in the development of SLAs, managing BAU operational governance meetings and delivering timely operational reporting.
You will also have significant internal contact with teams such as fund administration/accounting, as you will be investigating client queries and making sure teams are hitting client SLA's.

What you'll need to succeed

To have the knowledge to assist clients with such, you will ideally have a background in Fund Administration/Accounting and have moved onto an account management/client services management position since then. You will have strong technical knowledge of fund administration/accounting, pricing, distributions etc, as well as a flair for building relationships and handling complex queries. You will have a proven track record working in the custody or investment management space and a passion to work in a client facing position. Further, you will be Independent and self-driven and will possess the ability to initiate change and implement solutions.

What you need to do now

If you are interested in this role, click apply now to forward an up to date copy of your CV to email: Selia.Chen@hays.com.au [mailto:Selia.Chen@hays.com.au]

LHS 297508

Job ID: 2484456 cuqFnbUFmo5ZLe2A

Posted Date: 16 Apr 21

Company Overview

About Hays
Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

Hays believes the right job can transform a person's life and the right person can transform a business. They are passionate about connecting candidates with the right job for them.

Hays operates in over 40 locations throughout Australia and New Zealand. They find permanent jobs for over 15,000 people a year and temporary and contract assignments for over 25,000 people a year and at any one time employ over 20,000 temporaries and contractors.

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