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Senior Manager, Payment Processing

ANZ - Melbourne, VIC

Banking & Finance
Source: uWorkin


The purpose of this role is to assist ANZ in becoming the fastest and safest mover of funds both domestically and globally. This role ensures that ANZ customers spanning across all segments are provided with a quality, consistent and efficient payment experience, even when manual intervention is required.
The role is responsible for managing a large team of Payment Specialists who are tasked with the successful and timely processing of electronic Inward and Outward Domestic, Real-time Gross Settlement (RTGS), cross-border and clearing services Payments that fall into an exception handling queue. The role has oversight of a number of different countries that Group Services supports payment operations for.
Responsibilities include:

  • Provide guidance and support to various projects and initiatives aiming to achieve operational efficiencies
  • Generate and implement process improvements to improve customer service and team efficiency, ultimately reducing cost
  • Demonstrate an expert level of knowledge in the Australian and International Payments landscape, ANZ Payment systems and international Payment related Industry regulations and standards.
  • Demonstrate an expert understanding of the end to end payments value chain and the relevance to our customers in all segments.
  • Demonstrate an understanding of AOM principles
  • Lead incident review and proactively identify treatments that are strategic and reduce risk.
  • Lead and empower a team towards progress and living by ANZ values, building a culture which results in low attrition
  • Ensure team are adequately trained and resourced to deliver to customer and business expectations
  • Maintain quality of delivery of process
  • Management of existing risks within the business and prompt action of Core incidents to remediation
  • Handle escalations with the aim to resolve with customer satisfaction
  • Assist the Operations Lead in achieving their responsibilities
The Senior Manager role requires the ability to build internal, external and industry relationships and networks, problem solve and analysis. There is also an ability to make fast and effective decisions when under pressure throughout the business day.
About You
To grow and be successful in this role, you will ideally bring the following:
  • Detailed knowledge of the Australian Payments landscape, ANZ's Payments systems and Payment Industry standards and regulations
  • Ability to manage stakeholders with conflicting priorities
  • Proven analytical skills
  • Demonstrated ability to make correct decisions under pressure
  • Strong leadership qualities
  • Demonstrated Service-based mindset
About ANZ
At ANZ, everything we do boils down to 'why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. . You may apply for this role by visiting ANZ Careers and search for reference number AUS129612.