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Digital Home Loan Specialist

CUA - Credit Union Australia Limited - Brisbane Grove, NSW

Customer Service & Call Centre
Source: uWorkin


Digital Home Loan Specialist

As a
Digital Home Loan Specialist
, you are a member of a high performing digital home loan sales team, you will have direct contact with CUA Home Loan customers sourced through our online application portal and delivered to you with objective of converting these enquiries to fully funded loans. You will communicate with members both via phone and digitally to achieve your objectives.

You will review all applications lodged by our customers for completeness and prepare applications for submission for credit assessment. Your role requires a high attention to detail and application of CUA’s credit policy requirements. Our members are at the heart of everything we do so you will be excited to use our suite of digital tools and touch points to provide these members with a world class lending experience.

Talent factor – you are…

  • Passionate about Home Loans and providing a world class experience.
  • Excited by using digital tools such as chat, online application, video conferencing and lending systems.
  • Organised, love working at pace, enjoy change and being part of a high-performance team.
  • Keen to demonstrate pride in your work outputs from both a customer service experience and compliance perspective.

Experience Essentials
  • Two plus years’ experience in a financial services process including face to face interactions with customers.
  • Demonstrated home lending experience in either a sales, service or credit capacity.
  • Demonstrated experience working in a Contact Centre, Banking, Broker or other phone-based role.
  • Experience working with financial products and achieving Home loan sales targets.
  • Experience working across multiple systems or technology platforms to deliver efficiently.
  • Proven time management, problem solving, negotiation and organisational skills – a positive self-starter
  • Strong verbal and written communication skills

Why CUA?

At CUA, we aspire for our team members to be part of something special, where we are known as a Best Employer and a great community to be part of. We value our people to experience a place where:
  • Members are at the heart of everything we do
  • We are accountable for results and empowered to take action
  • We deliver outcomes and impact
  • We constructively challenge ourselves and others
  • We proactively work with others to innovate, adapt and grow
  • We are genuine and inclusive

Please call Scott Chamberlain from our Talent Acquisition team on 07 3552 4006.

Apply online before applications close Friday 2nd April.

Brisbane Grove, NSW

Customer Service & Call Centre


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