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General Insurance Retention Specialist

ANZ - Sydney, NSW

Banking & Finance
Source: uWorkin


General Insurance Retention Specialist General Insurance Retention Specialist …

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in Sydney, New South Wales, Australia

Permanent, Full time

Be the first to apply


in Sydney, New South Wales, Australia

Permanent, Full time

Be the first to apply


See job description for details

About The Role
Role Location: 242 Pitt Street, Sydney NSW 2000
Role Type: Permanent, Full-Time opportunity (40 hours/week)
Number of Vacancies: This role offers multiple opportunities

The purpose of the GI (General Insurance) Retention Specialist is to retain and increase loyalty of ANZ customers, deliver on customer promises by adopting a positive relationship-based, customer centric approach that demonstrates passion for resolving customer enquiries, complaints and concerns through the use of both reactive and proactive retention methods. Furthermore, this role identifies root cause of customer cancellation requests and/or complaints, and delivers solutions in line with general advice that are relevant to the customer's needs.

The role will educate customers about ANZ bank and policy features and benefits, providing a full range of insurance expertise and general advice to help customers meet their insurance goals. This role will act as a Loyalty and Retention Specialist and role model; and provide proactive support to Team Leader and Coach in delivering Loyalty and Retention Strategy in addition to day to day operations.

About You
To be successful in this role, will ideally bring the following:

  • Sales Skills - Previous tele-sales experience (preferably but not essential)
  • Communication Skills - Excellent written and verbal communication skills (essential)
  • Negotiation Skills - The ability to build rapport, utilise negotiation and objection handling skills in customer interactions in order to retain at risk customers. (essential)
  • Product Knowledge & Industry - Financial services or general insurance experience within a call centre environment
  • Retention Experience - Previous customer retention experience
  • Resilence -Proven experience in fast pasted working environments, preferrably in sales, complaints or resolution teams (essential)
About ANZ
At ANZ, everything we do boils down to 'why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself . If you are a candidate with a disability, let us know how we can provide you with additional support.
Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers.

You may apply for this role by visiting ANZ Careers and search for reference number AUS127499.