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Administration Officer/concierge | Drummond Place

Australian Unity - Carlton, VIC

Administration & Secretarial
Source: uWorkin


As Australia's first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, clients, partners and communities.

The Role

We are currently looking for an experienced administration officer or concierge who is passionate about providing excellent customer service, to join the friendly and supportive team at Drummond Place Retirement Community, located in Carlton on a part time basis. Our administration officers are responsible for accurate and efficient administrative and customer service duties including reception duties, data entry, book keeping, resident bookings and general enquiries for Retirement Living residences.

What you will be doing

  • Providing a range of administrative functions including; scheduling of staff meetings, documentation, responding to queries over the phone or via email
  • Maintaining client and staff database/records
  • Ordering supplies such as staff uniform, stationary, laundry and housekeeping orders
  • Assisting with resident admissions (i.e enquiry packs)
  • Assisting with facility accounts and bank processing in an accurate and timely manner
  • Providing efficient, friendly and professional service to all internal/external customers
What we are looking for
  • Previous administrative experience
  • Excellent communication skills with a passion to put customers first
  • Proficient use of Microsoft Office suite
  • A flexible and team orientated approach
  • A creative flair or previous experience in marketing materials, flyers etc.
  • Ability to work on a part time [Wed, Thu and Friday 10:00 - 6:00] and flexibility to pick up additional shifts including weekends
If you are a friendly and organised individual who enjoys fostering a warm and supportive team culture, whilst ensuring that our residents have an exceptional customer experience; we would like to hear from you!

What makes us, us

We are here to make a difference every day, small things, big things and everything in between. We encourage you to join our team in this meaningful journey and make a difference in your local community.
  • We're all about making a bigger difference together
  • We're all about supporting your wellbeing
  • We're all about lifelong learning
The health, safety and wellbeing of our people and our customers is our highest priority. In recognition that COVID-19 is affecting the way we work and creating new and sometimes challenging issues for our people, we have special leave arrangements in place and strengthened safety measures to support employee mental health and wellbeing.

All successful persons will be required to provide proof of 2020/21 flu vaccination and get a COVID test within a week of commencing employment. Your talent acquisition specialist will help guide you through this requirement, we thank you for your understanding and support during these unprecedented times.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan please visit: https://www.australianunity.com.au/about-us/reconciliation-action-plan.

Australian Unity