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Ecommerce Fulfilment Lead

Officeworks - Bentleigh East, VIC

Manufacturing & Industrial
Source: uWorkin


About us

Our purpose at Officeworks is to help make bigger things happen, for our customers, our team, and our community.

We’re a fast paced, growing, innovative and inspiring Australian brand employing over 8,000 team members, with a national footprint of more than 165 retail stores and a dedicated team supporting the Business to Business market. Our people are our biggest asset and we wouldn’t be where we are today without the collective skill, dedication and talent of our team members who embody the Officeworks spirit every day – whether that’s in store, support office or in a CFC. We are passionate about supporting the communities in which we live and work, and want our team members to take ownership and accountability to help make bigger things happen every day.

About the role

As part of the eCommerce Fulfilment team, this lead position will partner closely with members of Supply Chain, Store Central Operations, Merchandise and various other business functions to gain a comprehensive understanding of the business requirements related to the continuous improvement of order fulfilment capability, performance and customer experience.

Supporting the Setup and Configuration of the entire fulfilment Network, focus will be the effective maintenance and deployment of the Flexible sourcing (order Management) system to ensure timely and accurate setup of order fulfilment nodes and supporting route and Carrier configuration.

With the core function of the role being to develop and drive new business capabilities, improving supply chain efficiency and order fulfilment performances, strong communication skills coupled with an ability to present, influence and recommend solutions is highly sought.

Utilising your existing knowledge of business systems and processes you will be responsible for:

  • Maintenance of SAP Configuration for Site fulfilment and Transport delivery Routes
  • Supporting Store and Supply Chain operations for any order fulfilment related enquiries
  • Gaining a comprehensive understanding of the current order fulfilment processes and capabilities gaps
  • Gathering and documenting the business requirements related to the continuous improvement of order fulfilment and performance
  • Assisting in the design of new solutions and processes to support new order fulfilment capabilities
  • Supporting the development, implementation and training of new business capabilities and processes
  • Conducting testing and business signoff of new developments
  • Ensure key stakeholders and impacted teams are communicated to in a timely manner
  • Order Fulfilment Management and reporting including the timely actioning and maintenance of Backorders
About you

Having a tertiary qualification in Business, IT or Engineering, is desirable and we envisage our successful candidate will have established order fulfilment experience across supply chain, retail, logistics and/or merchandise planning.

Experience leading and/or contributing to strategy development and planning for implementation is key as is your ability to influence and present with confidence. With a focus on data analysis, competency with MS Office and SAP is essential.

This is an exceptional opportunity for a results focused and team oriented analytical performer and decision maker with a passion and curiosity for improving eCommerce efficiencies for a greater customer experience.

Our culture

At Officeworks, we focus on creating an empowering and fun culture where people enjoy coming to work. We value our team's uniqueness and reward our team members by offering some great #officeworksperks including:
  • An inclusive and supportive team environment
  • A key focus on wellbeing
  • Potential flexible working arrangements to help you best manage your priorities
  • Generous discounts at Officeworks, along with team member discounts at Kmart and Target
  • Ongoing training and development with real opportunities to progress your career
At Officeworks, we operate best when our team is representative of the communities we serve and proudly commit to providing a safe and supportive work environment for all team members. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTI community and people with disabilities.


Bentleigh East, VIC

Manufacturing & Industrial


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