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Assistant Manager

SKYE Suites - Parramatta, NSW

Hospitality, Travel & Tourism
Source: uWorkin


Perfectly situated at the heart of Parramatta CBD, SKYE Hotel Suites Parramatta offers what other hotels can't - designer interiors that merge inspiration, connectivity and comfort. A junction between past, present and future, this luxury boutique hotel in Sydney includes an opulent three-storey atrium lobby, contemporary restaurant and event space. The generous range of luxury guest facilities includes a stunning 25-metre outdoor lap pool, pool deck, spa and sauna, gymnasium and a state-of-the-art events space.

We have an exciting opportunity for an Assistant Manager to join our Team. In this role, you’ll have the responsibility of being the face and voice of our wonderful hotel. This position plays a critical role in delivering the exceptional and personalised service to all guests from the moment they step foot into the hotel.

Key responsibilities and duties

  • Promoting and up-selling hotel facilities and services through strong product and service knowledge
  • Responsible for the smooth operation of the Front Office department and the hotel
  • Assist the Front Office Manager in training staff accordingly
  • Coach, lead and mentor associates to deliver exceptional service
  • Handling complaints, Conflict resolution
  • Able to work under pressure, deal with tough situations
  • Maintain a friendly, enthusiastic and positive attitude always
  • Proactively seek opportunities to create thrilling and memorable guest experiences
  • Handle guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved and expectations are exceeded

Experience, Skills & Qualifications

  • Previous Front Office experience in a Supervisor or Manager position
  • An in-depth understanding of all Front Office operations, standards & procedures
  • Proficient in using Microsoft Office products – Tech Savvy
  • Experience with a Property Management System (PMS)
  • Full time flexible availability weekdays, weekends & public holidays
  • Must have unrestricted eligibility to work in Australia
  • Excellent time management, managerial and organisational skills
  • Outstanding corporate presentation & communication skills
  • Well organized, with attention to detail
  • The ability to easily build rapport with team members and guests is essential

Parramatta, NSW

Hospitality, Travel & Tourism


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