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April

Customer Support Consultant - Internal Sales

Optimal Recruitment Pty Ltd - Sydney, NSW

Any Industry
Source: uWorkin

JOB DESCRIPTION

  • Competitive salary based on experience
  • Growing Global software company
  • Friendly team with career progression opportunities

Our client is a fast growing global Software company looking for an experienced
and dynamic Customer Support Consultant to join their supportive team, based on Sydney's Northern Beaches. Servicing clients globally, they have created a Software streamlining processes for their clients from booking, inventory and invoicing.

This role is about account management and communicating, educating and training our client's customers in regards to their software. Bring your excellent customer service skills that will set this company apart from the competitors and servicing clients to a high standard.

The Role

  • Offering a high level of customer service to existing clients
  • Providing on-boarding support for new and existing customers
  • Ensuring customer and client satisfaction
  • Dealing with customer enquiries and complaints
  • Training existing customers with how to effectively use their new software and upselling products
  • Encouraging customer confidence with using their software
  • Being able to communicate effectively and provide quick 'how to's' to solving queries

Skills Required

  • Previous Customer Service, Account Management or Technical Support experience
  • A 'can-do' attitude and willingness to learn
  • Resilience when faced with challenges
  • The ability to manage your time effectively
  • High level of energy and self-motivation

The Rewards

  • Competitive salary based on experience
  • Permanent Role
  • Work close to home on the Northern Beaches
  • On going training and development
  • Career progression

If you are looking to join a successful team, apply now by sending your cv to [email protected] or for a confidential chat please call 02 8416 4181.

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