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Travel Consultant Team Leader

RAA - Adelaide, SA

Source: uWorkin


  • Join SA’s leading Travel Provider the iconic RAA
  • Travel is back and we have new opportunities
  • Permanent Full-Time role based at Modbury

Who we are

As one of the state’s largest and most iconic organisations, we’re proud to keep our members – and SA – moving in the right direction. More than 750,000 members choose us to deliver peace of mind through our trusted range of motor, home and travel products and services. We’re also one of the state’s largest employers (and growing!), with more than 1000 employees working collectively with the common goal to keep our members moving.

Your new opportunity

During the unprecedented times of 2020 RAA were proud to retain our entire Travel Team. With redeployment our travel team embraced new opportunities within RAA and now travel is back some team members have chosen to continue their new careers thus bringing vacancies within our travel department.

Reporting to the Travel Sales Manager, you will be accountable for providing direction and motivation to your team members, assisting with staff development through on the job coaching and performance improvement plans, and working with the Travel Sales Manager to ensure the smooth operation of the Travel Agency.

You will also manage your own portfolio of new and existing clients, leading by example by providing outstanding service backed with strong product knowledge together with:

  • Direct, motivate and monitor team members, providing feedback and coaching when required
  • Ensure that team members consistently achieve allocated sales targets and minimum benchmarks
  • Solve escalated customer concerns in order to maintain a high level of customer satisfaction
  • Create and manage end to end travel bookings tailored to each customer’s needs 
  • Achieve and exceed your own set sales targets

About you

At RAA we hire on cultural fit first and technical fit second! However, to be successful in the role you will need to have:

  • Certificate in Travel Tourism or relevant qualification
  • Demonstrated experience in travel consulting in both a consultant and leadership capacity
  • A strong desire to motivate, inspire and lead a team
  • A proven track record of sales achievement in the travel industry
  • Effective communicator with strong interpersonal skills
  • In-depth knowledge of travel IT systems
  • Strong interpersonal skills with a reputation for making things happen

What we offer

  • Free RAA Premium Road Service
  • Discounts on all RAA Products and Services
  • Health and wellness initiatives, including wellbeing programs and social events
  • Discounted private health insurance, EAP & free Flu Vaccine

How to apply

Simply click on "Apply for this job" and include a current resume outlining your experience and skills relevant to this position.

We’re committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service.