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Team Leader-visitor Services

Department of Agriculture & Water Resources - National Park, TAS

Any Industry
Source: uWorkin


Full Job Description
APS 5 - $73,299 - $80,410 per annum plus superannuation
Parks Australia Division
Uluru-kata tjuta National Park

Identified position - This position is an ‘Identified’ position which signifies that the role has a strong involvement in issues relating to Aboriginal and Torres Strait Islander people. The successful applicant must have an understanding of the issues affecting Aboriginal and/or Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander People.

Who we are
Beyond the spinifex sand plains of arid central Australia lies Uluru-Kata Tjuta National Park, one of three national parks leased by their Aboriginal owners to the Director of National Parks, and jointly managed by Traditional Owners and Parks Australia. Parks Australia assists with ongoing management of the park’s natural and cultural heritage.

Uluru-Kata Tjuta National Park is World Heritage listed and people come from all over the world to marvel at its geological wonders, cultural significance and natural beauty. The park comprises four teams, Business, Natural & Cultural Resources, Operations and Visitor and Tourism Services.

The Job

Duties will include, but aren't limited to:
  • Overseeing the day to day operations of the Entry Station and Cultural Centre
  • Supervising the team of Visitor Service Officers (VSOs)
  • Overseeing financial procedures, ticketing and permits for the Entry Station and Cultural Centre
  • Coordinating timely response to inquiries from park visitors and clients and provision of information about the parks cultural and natural values to visitors and clients
  • Assisting the Team Leader - Tourism to promote the park’s compulsory tour guide accreditation and schools’ program
  • Coordinating the Commercial Tour Operator (CTO) permit system
  • Assist the collection of data on visitor surveys and other survey projects
  • Utilise and train staff in use of the e-trade portal for e-ticketing
  • Training and mentoring staff in emergency communications responses
  • Effectively lead and contribute as a member of a team to the joint management of the Park
  • Share the Traditional Owner’s vision for the future of the park and encourage, facilitate and participate in the exchange of knowledge, experience and skills between Indigenous and non-Indigenous staff; and work with Indigenous staff and stakeholders that speak Pitjantjatjara and/or Yankunytjatjara as a first language.
Skills and Capabilities
  • An understanding of the issues affecting Aboriginal and/or Torres Strait Islander people and an ability to communicate sensitively and effectively with Aboriginal and/or Torres Strait Islander people
  • Ability to communicate clearly, keep good records and function under pressure
  • Excellent customer service and good interpersonal/oral communication skills
  • Ability to handle customer/stakeholder complaints in a professional and mature manner
  • Demonstrated numeric skills, ability to manage financial procedures and account for public money and experience with basic computer skills using Word, Excel, Outlook and other related programs
  • Experience, skills and/or qualifications in finance/Accounting
  • Pitjantjatjara and/or Yankunytjatjara language skills.
Knowledge and experience
  • Demonstrated experience supervising staff from a variety of backgrounds, rostering and leading a small team, as well as the ability to adapt to change in the workplace
  • Knowledge of the park and its facilities (or the ability to learn quickly) and the ability to assist in the development of interpretative material for park visitors.

Citizenship - To be eligible for employment with the Department of Agriculture, Water and the Environment you must be an Australian citizen.