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Customer Service Consultant - Resolution

Origin Energy Services Ltd - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


  • Permanent position in a fast-paced environment
  • Join a growing and collaborative team
  • Melbourne based
Working for us

At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you’ll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.


This is an exciting opportunity to join our energetic and fast-paced Customer Service team. Our Service team are the first point of contact for existing residential customer enquiries and are responsible for asking effective questions to understand the call and determine the appropriate action to best meet the customer’s needs. This is your chance to drive actions that truly makes a difference in the lives of Origin’s valued customers.

Your responsibilities will include;
  • Handling simple to complex or lengthy service enquiries from existing Origin customers
  • Delivering exceptional quality customer service to new and existing Origin Energy customers
  • Identifying opportunities to grow Origin’s customer base through retention strategies
  • Taking responsibility and ownership for customer satisfaction, loyalty and responding to customer issues and managing exceptional cases or complaints effectively
  • Providing efficient, effective and accurate identification, processing and resolution of customer issues whilst striving for first contact resolution

You’ll need to be proactive, flexible, adaptable, and comfortable handling customer situations whilst demonstrating empathy, resilience and problem-solving skills. You will be passionate about the customer experience and delivering a service that makes a difference.

To be considered you will;
  • Have previous experience in a customer service role (all backgrounds are welcome)
  • Have the ability to work in a dynamic fast paced environment and display resilience and a positive attitude
  • Have exceptional customer service attributes, particularly the ability to communicate in a concise, polished and professional manner whilst demonstrating empathy and understanding
  • Be organised, diligent and committed to your work and be trusted to work remotely; this role is currently split to have 4 days working from home, 1 day in the office. This is subject to regular change
  • Have the ability to work with a sense of urgency and a commitment to quality and first call resolution
  • Be able work a full-time, rotating roster, Monday to Friday between 7am-6pm
A great team to join

It's an exciting time to join Origin. Together we’re powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers – and for our people.

Origin's Retail business is Australia’s leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.

As we continue to build a simpler, smarter and more engaging business for the future, we’re looking for people who are passionate, curious and customer focused. People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.

Origin. Good energy

At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it’s up to us to shape the future of energy.

For more information contact: Chloe O'Brien - 03 9652 5052 , quote Requisition ID: 78208

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

Here's a little about what makes us, us: www.careers.originenergy.com.au


Melbourne, VIC

Customer Service & Call Centre


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