uWorkin

AWS DevOps operation: - AWS

• Experience in handling technical cloud operations and dev ops environment
• Maintaining key client relationship, first point of contact and liaison
• Major incident management, Escalation, Problem, Change and Release Management
• Accountable for measuring, monitoring, and meeting service level targets
• Accountable for streamlining operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management and the automation of repetitive technical and process driven tasks
• Accountable for the successful on boarding of new applications and services
• Being accountable to manage end to end operations, continuous service improvements and SLAs
• Work with internal teams on various new projects, architectural designs and CSI
• Build credibility and strengthen relationships with client stakeholders etc.
• Leading assigned teams to deliver their best work, and achieve extraordinary results; exceeding service levels and maintaining customer satisfaction
• Ensuring that customer requests are responded to within formally agreed response times.
• Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services
• Manage and review service quality to ensure the successful delivery of support services to key client account

"As a Consultant, you should have in-depth knowledge in any one technological or industry practice / functional area and overview of 2-3 other areas. You should handle solution definition/ fitment for a small sized project with a medium complexity. You should be able to build a custom Function Module with medium complexity program logic."

"As a Consultant, you should have in-depth knowledge in any one technological or industry practice / functional area and overview of 2-3 other areas. You should handle solution definition/ fitment for a small sized project with a medium complexity. You should be able to build a custom Function Module with medium complexity program logic."