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April

-consultant

Wipro - Sydney, NSW

IT
Source: uWorkin

JOB DESCRIPTION

AWS DevOps operation: - AWS

  • Experience in handling technical cloud operations and dev ops environment
  • Maintaining key client relationship, first point of contact and liaison
  • Major incident management, Escalation, Problem, Change and Release Management
  • Accountable for measuring, monitoring, and meeting service level targets
  • Accountable for streamlining operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management and the automation of repetitive technical and process driven tasks
  • Accountable for the successful on boarding of new applications and services
  • Being accountable to manage end to end operations, continuous service improvements and SLAs
  • Work with internal teams on various new projects, architectural designs and CSI
  • Build credibility and strengthen relationships with client stakeholders etc.
  • Leading assigned teams to deliver their best work, and achieve extraordinary results; exceeding service levels and maintaining customer satisfaction
  • Ensuring that customer requests are responded to within formally agreed response times.
  • Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services
  • Manage and review service quality to ensure the successful delivery of support services to key client account

"As a Consultant, you should have in-depth knowledge in any one technological or industry practice / functional area and overview of 2-3 other areas. You should handle solution definition/ fitment for a small sized project with a medium complexity. You should be able to build a custom Function Module with medium complexity program logic."

"As a Consultant, you should have in-depth knowledge in any one technological or industry practice / functional area and overview of 2-3 other areas. You should handle solution definition/ fitment for a small sized project with a medium complexity. You should be able to build a custom Function Module with medium complexity program logic."

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