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Customer Service Liaison

Aspire4Life - Bundall, QLD

Administration & Secretarial
Source: uWorkin


Do you enjoy talking on the phone? Are your organisational skills legendary? Want to work in an industry where you can continue your administration career but also have a sense of accomplishment?

We have an exciting opportunity for a Customer Service Liaison to join our dynamic team on a full time basis with Aspire4Life. You will be supporting our regional assessment team (who work remotely across Australia) by taking care of the day-to-day admin tasks that help them run smoothly. You are their ‘back to base’ support and the backbone of the team!

This role will see you:

  • Handling a high volume of inbound/outbound phone calls
  • Scheduling and confirming appointments with our clients
  • Meeting KPIs and deadlines associated within a busy environment
  • Capturing and recording information electronically
  • Using multiple industry-specific and Microsoft Office programs

We are looking for someone who can remain cool, calm, and collected in a busy environment. You can capture critical information quickly and accurately. You are a customer service wizz with a positive, can-do attitude, who knows how to work hard, but also share a laugh.

We need you to have:

  • Previous experience working within a call center environment (or an office with high volume phone calls)
  • Amazing communication skills. Particularly when it comes to being empathetic, clear and concise over the phone
  • The ability to use the technology expected in a corporate office environment (word processing, spreadsheets and databases)
  • Ability to maintain accuracy whilst working in a busy environment and managing competing demands - we want you to have strong attention to detail

For brownie points:

  • Certification in administration or similar
  • Experience working within the aged care industry
  • Previous rostering or scheduling experience

About us

We want our team to be made up of people from all walks of life. Aspire4Life would not be where we are today without the unique make up of Game Changers, Dream Makers and Vibrant Creators that help us to thrive every day. We actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all its glory and values cultural intelligence.

Aspire4Life is committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. If you would like to discuss accessibility requirements, preferred communication methods and/or adjustments please contact [email protected]

Aspire4Life acknowledges and pays respect to the Traditional Custodians of this land on which we work.

When successful, you will be required to undertake a national police check, Working with Children Check and provide evidence of your right to work in Australia.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Brigitte on 07 5669 0559 (please choose option 3 to get through to recruitment), quoting Ref No. 939417.

All successful applicants will be required to undertake a criminal records check in accordance with legislation and have the right to work in Australia.