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April

Servicenow - Saas-lead

Wipro - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

Competencies/Skill-Sets required:

  • 3-5 Years of Experience with implementing SaaS and PaaS solutions, with specific Cloud implementation knowledge in architecting solutions for ServiceNow or similar ITIL implementations
  • Working knowledge of all ServiceNow/ITIL modules
  • Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
  • Proven success on projects with large-scale deployments; understanding of application life-cycle management.
  • Experience in emerging Cloud technologies and vendor landscape with ability to balance cost against benefits.
  • Ability to develop high level design documents addressing the business, infrastructure, security, support and operational needs of a solution.
  • Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware and database/storage)
  • Technical knowledge of the following areas: ServiceNow, LDAP/Active Directory, networking and database administration
  • Working knowledge of configuration management tools, methods and processes
  • Excellent verbal and written communication skills, including polished presentation skills with the ability to deliver technical issues to both technical and non-technical audiences in a clear and understandable manner.
  • Strong leadership skills with the ability to lead assignments/teams and mentor others.
  • Provide excellent customer service, leadership, communication, problem solving and decision making skills.
  • Demonstrate strong prioritization, time management and organizational skills.

"As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects."

"As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects."

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