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April

Customer Success Manager

Quantexa - Middle Park, VIC

Banking & Finance
Source: uWorkin

JOB DESCRIPTION

About Quantexa:

Founded in 2016 with only a handful of individuals, Quantexa was built with a purpose that through a greater understanding of context, better decisions can be made. 5 years, 8 locations and 300+ employees later we still believe that today. We connect the dots within our Customers data using dynamic entity resolution and advanced network analytics to create context, empowering businesses to see the bigger picture and drive real value from their data.

Due to the continuous success and high demand from our Customers, we are looking for an Enterprise Customer Success Manager with a proven track record in big data projects to join the Quantexa family.

Opportunity:

Customer Success exists at Quantexa to own our customer journey to drive customer outcomes and proven value so we retain them for life and continue to expand out relationship. If you have a passion for driving customers value then we want to hear from you.

We are recruiting for an Enterprise Customer Success Manager with a strong background in financial services or financial crime compliance. Customer Success Managers play a key role in Quantexa by being the voice of the customer and challenging the customer to do more with our technology. You will obsess daily over our customers outcomes, adoption, and overall satisfaction with Quantexa to enable expansion opportunities and protect customer retention.

Requirements

What You'll Do

Establish consultative and trusted relationships with clients

Understand client business goals and anticipate future opportunities to help develop our product roadmap

Ensure client expectations are consistently exceeded

Cultivate the correct environment for upselling and identify expansion opportunities

Drive planning sessions to ensure clients are able to fully realise the value from Quantexa

Plan and drive best practice sessions to ensure users are adopting and using Quantexa

Conduct quarterly business reviews and check-in points with key clients

Identify and target expert services engagements to drive customer outcomes

Collect client feedback to act as an internal advocate for our clients

Communicate regularly with the customer to evaluate satisfaction

Requirements:

  • 5-10-years of Customer Success, Account Management, Pre-sales or relevant client-facing experience
  • Experience in Compliance, AML or Fraud technologies
  • The ability to partner and work with dispersed teams to bring the best of Quantexa to our clients
  • Effectively deal with difficult and challenging situations
  • Strategic and analytical thinker who can transition between strategy and detail conversations when required
  • Comfortable with a fast-paced scale-up organisation
  • Be able to influence and take customers on a journey

The ideal candidate would have:

  • Experience in financial services, fraud or financial investigation functions
  • A proven consultative approach for advising and being credible with customers
  • Not afraid of ‘rolling up their sleeves’ and getting involved

Benefits

Why join Quantexa?

We know that just having an excellent Glassdoor rating isn’t enough so brand-new WeWork office and put together a competitive package as a way of saying thank you for all your hard work and dedication.

We offer:

  • Competitive Salary
  • Company Bonus
  • 9.5% super
  • 20 days annual leave + birthday off!
  • Amazing work environment

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