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Customer Service Officer

Eclipx Group - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin


Ready for a challenge? Opportunity to be a part of one of the most exciting customer service teams in the Sydney Fleet Space – APPLY NOW!

  • Revolutionise the customer service experience;
  • Be part of a fast-paced, collaborative team;
  • Exciting career trajectory.

Our Story so far…

Eclipx Group (ECX) has been operating a number of very successful Automotive Financial Services businesses (Fleet Partners, FleetPlus & FleetChoice) for over 15 years. We have recently embarked on an exciting company transformation and the final piece of the puzzle is the establishment of an epic Sales and Customer service team. Be part of the revolution of the Fleet Industry…

About the opportunity…

We are seeking a Customer Service Officer to join our dynamic Relationship Management team in our St. Leonards office. This is a great role for an individual with excellent customer service credentials wanting to grow their career within the Fleet space.

Your daily responsibilities will include:

  • Responding to customer enquiries and processing administrative requests through the Lease Management System;
  • Delivery of outcomes with a superior level of customer focused service;
  • Prioritisation, management and resolution of customer queries;
  • Building and maintaining relationships across the FleetPlus team to support the customer;
  • Escalation of complex queries to seniors and team leaders where additional support resolution is required.

To be successful in this role you will have:

  • Established rapport building skills, internally and externally
  • Excellent numeracy and literacy skills;
  • Initiative: you know how to “think outside the box”;
  • Knowledge of the automotive industry or experience in a contact centre highly advantageous;
  • Motivation, discipline and the drive to achieve great results (whilst having fun along the way)
  • Experience with the Microsoft Suite set of products and CRM databases.

What’s in it for you…

  • We know it takes people with diverse ideas, strengths, interests, and cultural backgrounds to make our company succeed.
  • An attractive remuneration package - including base salary, super and incentive scheme;
  • Added benefits - Including staff discounts, salary packaging, novated vehicle lease, flexibility to work from different sites and from home;
  • Training and Education - We pride ourselves in helping you realise your potential and allowing you to be innovative and grow;
  • An exciting career - As our business grows, so do the opportunities for our people!

If you think you have what it takes please reach out to us – we can’t wait to hear from you!