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April

Oracle Cx Senior Consultant

Deloitte - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

  • Salary packaging – to suit your personal and financial circumstances
  • Buy and sell leave – purchase up to 6 weeks of extra annual leave.
  • Subsidised professional qualifications

From day one at our firm you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed - in every sense of the word.

What will your typical day look like?

Part technical, Part client facing. Flex your Oracle skills in a supportive team as you watch your ideas come to life in solutions, we offer clients!

As a systematic and inquisitive learner, you will find yourself continually growing and developing with all the resources Deloitte has to offer!

This role is 50% technical and 50% client facing.

About the team

Our Talented Oracle Consultants are passionate about transforming our deep expertise in Oracle Cloud into innovate business solutions for clients. We take pride in growing our position as a tier 1 global practice and find fulfillment in watching our work succeed from the start to finish of our projects.

As a Senior CX Consultant you will be working closely with our delivery manager and the rest of our Oracle CX consulting team to design, configure and implement Oracle cloud CX applications. This will be a critical role in providing consulting and implementation services as part of multiple Oracle CX projects.

What you will do:

  • Technical responsibility for design, configure and deliver CX solutions on Oracle Engagement Cloud and/or Oracle Service Cloud
  • Collaborate effectively with clients and internal team members during the various phase of the project life cycle
  • Ensure the scalability, stability and sustainability of the CX solutions delivered to our clients
  • Accountable to perform regular maintenance activities including patching, upgrades, health checks, etc
  • Support with the Root Cause Analysis and fixes for production issues
  • Act as a sound Consultant who can address client’s business requirements with sound technical solutions
  • Play the role of technical SME for Oracle CX applications (Oracle Engagement Cloud and/or Oracle Service Cloud)
  • Tracking and reporting progress of your development activities following Waterfall and Agile methodology.
  • Gathering and documenting functional and non-functional specifications
  • Documenting solution design, configuration design, production migration plans, system testing reports etc.
  • Help with any pre-sales activities like demo preparations, RFP responses etc., where possible

Enough about us, let’s talk about you.

You are someone with:

  • Must have 5+ years of experience in application configuration on Oracle Engagement Cloud and/or Oracle Service Cloud
  • Must have working 3+ years in a client facing role
  • Must have core technical skills in one or more of the following technologies in a project environment:
    • Groovy Scripting
    • Web services of Oracle Engagement Cloud and/or Oracle Service Cloud
    • Complex Reporting & Dashboards configuration
  • Well-organised, methodical and perseverance in configuring Oracle CX applications
  • Experienced working in both Waterfall and Agile methodology projects
  • Good understanding of end to end software development life cycle

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference and embrace people with diverse backgrounds and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

Next Steps
Sound like the sort of role for you? Apply now.

If you have any questions or wish to have a private conversation about this role, contact Flavia Gentile from the Talent Acquisition team. We’d love to hear from you!

By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. We’re committed to continually building a safe and respectful workplace that embraces people regardless of their background, experience, identity, ability or thinking style, where everyone has equal access and opportunity to grow, develop and thrive.

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