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Operations And Housing Support Officer

Randstad - Melbourne, VIC

Government, Defence & Emergency
Source: uWorkin


This position is an APS 4 level, workign within the Operations and Housing Support branch within a Federal Government organisation. This role has high levels of internal and external stakeholder engagement, and candidates will have the ability to provide support and advice on a range of matters in relation to the community.

Key responsibilties:

  • Undertaking delegated decisions and supporting the branch with reviewing, assessing and approving plans, schedule reviews, assistive technology, payments and access tasks.
  • Assessing, reviewing and providing feedback on planning decisions in accordance within the relevant Act, Rules and relevant guidance.
  • Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.
  • Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.
  • Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.
  • Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.
  • Supporting the leadership team to develop and implement improvement strategies.
  • Working with stakeholders to promote services and functions, and build stakeholder knowledge of planning decision making and procedures.
  • Supporting the delivery and implementation of branch projects as required.

To be successful in this role, you must:

  • Sound understanding of relevant statutory, regulatory and policy frameworks in order to draw conclusions, interpret and apply guidance material and resolve recurring problems.
  • Accountable for monitoring emerging issues to identify impact on tasks and identifying and mitigating risks that will impact on own and team work outcomes.
  • The work may involve working independently to manage specific tasks, processes or activities against stated objectives with supervision generally limited to complex tasks or unfamiliar situations.

To apply for this role:

Please send through an updated CV to [email protected], or click APPLY.

Candidates must undergo relevant Baseline Security Clearance if successful.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Melbourne, VIC

Government, Defence & Emergency


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