uWorkin

Head of Operations — Challenge, Inspire and Grow with us at Miss Amara! About Us

We’re growing here at Miss Amara — fast. We’re reinventing the way that customers buy rugs online, innovating how people buy rugs through industry-first technology and a best-in-class customer experience.

Since launching in 2014, Miss Amara has experienced rapid growth and is now regarded as one of the emerging e-commerce leaders in APAC. In 2020 Miss Amara was awarded 17th in the fastest growing companies in APAC (Deloitte Fast 50 Australia), and in 2019 was a finalist in the ORIAS (Online Retail Industry Awards).

Our plan: To be the number one global retailer for rugs.

Miss Amara was founded with one mission - to create the best possible experience for people shopping for rugs online. Miss Amara is made up of a team that is (crazy) passionate about what they do, and strive to create a team culture that is vibrant, dynamic and supportive.

We are shaking up the homewares industry with innovative technology that removes the biggest pain points in buying a rug - offering free returns, free styling advice, and industry-first augmented and virtual reality, tools to ensure our customer selects the perfect rug. Our approach is a complete game changer for how customers shop for rugs.

We are hiring an all-star team to build a scalable business that our customers want to return to, time and time again.

The Role

• Own the Operations function in the business, reporting to and part of the senior leadership team.
• Oversee the Operations team, including providing support to the Customer Service Team, Operations Manager, Warehouse Manager, and rest of the Operations team.
• Manage various projects in the business and the strategy roadmap.
• Lead and develop the Operations team, promoting our company culture.
• Own supply chain end to end and ensure a timely, safe delivery of products from international manufacturers to our global warehouses and then on to customers, including up-to-date tracking and reporting.
• Champion automation & efficiency company wide.
• Lead, develop and execute operations systems & plans including new market launches (in progress), standards, logistics, and ordering.
• Formulate and own the operations budget.
• Create uniformity, standardisation and documentation across the business, in operations processes, logistics, and administration.
• Build strategies to reduce costs & improve performance (measured through timeliness & customer satisfaction).
• Utilise & implement technology & software to solve company wide operations challenges, including but not limited to end-to-end logistic processes.
• Work closely with existing suppliers and service providers to ensure the company is always getting the best rates and level of service.
• Actively seek out new suppliers and service providers to meet the needs of the business.
• Drive continuous improvement in the business including automation and streamlining of processes, and the most efficient use of resources.
• Build and update pricing models for product SKUs across multiple markets.
• Track and resolve issues with deliveries.

Skills

• Proven experience in Logistics and Operations.
• Previous experience in Ecommerce preferred.
• Commercial mindset and passionate about organisational growth.
• Confident and strong-willed demeanor with the ability to successfully carry out negotiations with suppliers, contractors and other third-parties.
• Ability to deal with large volumes of data, interpret numbers and apply learnings.
• Experience with market research and ability to present findings with clarity.
• Excellent communication skills with strong attention to detail - both written and verbal.
• Process driven with an appreciation for the importance of documentation and training
• Highly organised with the ability to work under high pressure situations.
• A go-getter attitude who is not afraid to pick up the phone and speak with external parties.

• Part of our high-performing team — You’ll be a pivotal part of building a high-growth e-commerce business, with opportunity for career progression as Miss Amara expands into new markets.