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It Technical & Infrastructure Lead

New South Wales Department of Premier and Cabinet - Sydney, NSW

Any Industry
Source: uWorkin


There are currently 5 jobs listed by Parliamentary Counsel's Office IT Technical & Infrastructure Lead Organisation/Entity: Parliamentary Counsel's Office Job Category:

  • Information and Communications Technology | IT Professional
Job Location:
  • Sydney Region / Sydney City
Job Reference Number: req10582 Work Type: Full-Time Total Remuneration Package: Up to $128,088 Contact: Steve Kokkinis - 02 9321 3382 Contact Email: steve.kokkinis@pco.nsw.gov.au Closing Date: 16/04/2021 - 09:59 AM Targeted / Identified:

The Parliamentary Counsel’s Office (PCO) is headed by the Parliamentary Counsel and is a Public Service executive agency related to the Department of Premier and Cabinet under the Government Sector Employment Act 2013. The PCO provides a comprehensive and integrated range of high-quality services for the drafting of, and access to, NSW legislation and the giving of advice and information about legislation.

This role is for you if you:

· Have high-level response and technical support knowledge across multiple platforms and technologies and have the ability to provide support across multiple locations.

· Have the ability to balance competing demands to maintain high customer service levels.

· Maintain a high level of employee engagement and a positive attitude and take ownership of issues until completion.

Key accountabilities

  • Administer, maintain and provide high-level support for PCO’s mainstream IT system and several specialist customised systems, including PCO’s legislative document management and publishing system and the Adobe FrameMaker software used for drafting.
  • Supervise the set-up and installation of hardware and software for new and existing staff, as required.
  • Assist with diagnosing and resolving problems in PCO’s specialist, customised software systems, including working with SGML and XML code.
  • Assist in PCO IT-related project work and end-to-end testing processes for DevOps, including for PCO’s customised software systems.
  • Work in a team environment to support drafting and publishing staff during high demand periods such as parliamentary sitting days and evenings, and at other times outside normal business hours, as required.
  • Contribute to a positive culture of continuous skill development and a high-performing customer-focused attitude, enhancing team capability, productivity, efficiency, and effectiveness.
  • R ecommend to the IT Support and Infrastructure Manager areas where application development, vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiency.

Please note that some after-hours work may be required, particularly around parliamentary sitting times. After-hours work is managed within the rostering, flexible working, or paid overtime arrangements applicable to the team.

Applicants should read the Role Description and consider the key accountabilities, focus capabilities and essential requirements when preparing their resume and cover letter. See also the Guide for Job Applicants .

If you would like more information or have questions, please contact Steve Kokkinis, IT Support and Infrastructure Manager, during business hours on 02 9321 3382 or steve.kokkinis@pco.nsw.gov.au

How to apply

Applications should be submitted online at www.iworkfor.nsw.gov.au and must include:

A current resume of no more than five pages which clearly details your relevant skills and experience including the contact details for two referees.

A cover letter (no more than 2 pages), which must include responses to the following questions:

How do you ensure you work collaboratively as part of a team to display a positive attitude and deliver excellent customer service? In your response, please provide examples that demonstrate your approach. Provide examples where you identified work processes that could be improved. How did you go about getting support for the change and implementing the change?

Our commitment to diversity and flexibility

PCO is committed to ensuring the sector reflects the NSW community it serves. Diverse workforces are more innovative, productive and increase the delivery of high-quality services. We welcome and encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTI, people with disability, women and other diversity groups. PCO also endeavours to make roles flexible in a way that works for everyone—the individual, the team and the clients we service.

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